Law Firm Management Now Part 1: 2020 Was Anything But Clear

5 (1 vote)

Recorded On: 03/03/2021

When the challenges of 2020 hit us, we were all in a reactive mode, focused on responding and pivoting quickly. We will look back at lessons we learned and discover how to use those lessons to better lead our firm operations and provide clearer management going forward. We will talk about what we implemented that was successful and what did not go well or as planned.


  • Recognize how to look back on uncontrollable events to bring perspective and clarity.
  • Apply this new perspective and examples from others to plan proactively for 2021 firm operations.
  • Illustrate how emotions (yours and others’) play a role in firm culture and change, especially change that was thrust upon us.

Level: Essential

$29 for members and $79 for nonmembers


Recorded 03/03/2021
Recorded 03/03/2021
1.00 hour CE credit  |  Certificate available
1.00 hour CE credit  |  Certificate available

Denise Gaskin, PhD, MS

Denise Gaskin, PhD, MS, has worked in industries including health care, behavioral health and legal. She has a passion for wellness and heathy workplaces and how they connect to a firm’s culture and support operational strategy. Gaskin has spent her career studying wellness, psychology, collaboration, facilitation, dialogue and the power of language. She has used her training to help firms build and achieve their strategic goals.   

​Terri Oppelt, CLM, SPHR, SHRM-SCP

Terri Oppelt, CLM, SPHR, SHRM-SCP, is a Director in Armanino LLP’s Law Firm Services group. Oppelt consults in all areas of law firm management and operations, including strategic planning, compensation, accounting operations and billing, administration support strategies, HR and leadership, organizational change, training and retreats. She is a frequent speaker for ALA and a Past President of the Greater Los Angeles Chapter.  

60 Minutes 

Educational Category: Operations Management  

CLM Application Credit: No 

CLM Application Credit for Functional Specialists: Operations Management  

CLM Recertification Eligible: Yes 

CLM Recertification Credit: Operations Management