Part 1: Mapping - the Essentials of a Powerful Process Improvement Tool

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Recorded On: 05/05/2016

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Are you under growing pressure to do more, faster for your firm? Do you want to lead initiatives that will improve the productivity and efficiency of your business and administrative teams, and increase your firm's profitability and competitiveness? If yes, you're not alone. In this two-part webinar, you will be introduced to process improvement in the legal industry. Gain tools you can use immediately to improve the business and administrative processes that support a thriving, profitable and competitive law practice. 


  • Identify the essential Lean concepts of value and waste 
  • Define the DMAIC approach to process improvement 
  • Examine the most powerful tool in your process improvement toolkit: mapping, process grids (SIPOC), high level value stream maps and detailed process maps 

$29 for members and $79 for nonmembers

CLM Application Credit: 1 hour in Self-Management Skills 

CLM Recertification Credit: 1 hour in the subject area of Operations Management (OM) 

CLM App Credit for Functional Specialists: 1 hour in the subject area of Operations Management (OM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.

David Skinner

David Skinner is a Co-Founder of Gimbal and a certified Lean Six Sigma Sensei with more than 20 years' experience practicing law. Skinner spent more than 10 years in large, international law firms in Canada, Europe and the United Kingdom, then spent the second half of his career in-house in the venture capital and biopharmaceutical industries. Most recently, he was Vice President, General Counsel and Corporate Secretary of a public company. He combines his profound understanding of the practice of law with the perspective he gained as a client to help lawyers improve their practice, performance and profitability. Skinner is a change management expert and a recognized leader in the application of Lean to the legal profession. Since founding Gimbal, he's facilitated successful improvement projects in law firms and legal departments across North America and taught Gimbal's unique LeanLegalĀ® approach to over a thousand lawyers and legal professionals. He was a member of the Quebec Bar for 25 years and remains a member of the Bars of Massachusetts and New York.

Karen Skinner

Karen Dunn Skinner is Senior Attorney and Lean Practice Management Advisor. She is a Lean Six Sigma Black Belt with more than 18 years of international experience in corporate-commercial, regulatory, and education law. She is co-founder and principal at Gimbal Canada Inc., specialists in Lean practice management and continuous improvement in law firms, in-house legal departments and public sector institutions. She teaches, speaks, and writes regularly on the application of Lean in the legal profession, and facilitates projects that improve the practice and the business of law.


Recorded 05/05/2016
Recorded 05/05/2016
1.00 hour CE credit  |  Certificate available
1.00 hour CE credit  |  Certificate available