Effective Communication in the Modern Legal Workplace Bootcamp

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Includes Multiple Live Events. The next is on 05/26/2026 at 1:00 PM (CDT)

Program Description: 

 

Effective Communication in the Modern Legal Workplace (please note: title has been updated) is a four‑part training series designed to equip legal management professionals with the communication skills needed to navigate today’s increasingly complex, hybrid workplace environment. Through interactive practice, real‑world scenarios and proven communication frameworks, participants will strengthen their ability to lead difficult conversations, support distributed teams, manage stress and coach others with confidence. 

 

Across four engaging sessions, attendees will learn how to approach sensitive workplace issues with emotional intelligence; create clarity and cohesion in hybrid teams; manage the pressures of high‑stakes client and colleague interactions; and apply structured coaching models that elevate performance. The course blends practical tools with reflective skill‑building, helping legal management professionals communicate with clarity, empathy and effectiveness — no matter the situation. 

 

By the end of the program, participants will leave with actionable strategies they can immediately apply to improve workplace relationships, enhance team dynamics, resolve conflict and foster a healthier, more connected organizational culture. 

This boot camp is $250 for ALA members and $350 for non-members. If you are interested in a group rate (5 or more participants), please email elearning@alanet.org. 

 

Program Outline: 

 

Session 1: Difficult Conversations in Legal Settings (90 minutes) 

  • Master emotional intelligence framework for sensitive workplace issues 
  • Apply structured conversation models for performance and policy violations 
  • Build confidence addressing substance abuse and addictive behaviors 

 

Session 2: Hybrid Communication for Distributed Legal Teams (90 minutes) 

  • Establish clear communication expectations for remote legal staff 
  • Design hybrid meeting structures that engage all participants 
  • Create frameworks preventing virtual burnout and friction 

 

Session 3: Emotional Intelligence & Stress Management (90 minutes) 

  • Develop self-awareness tools for high-pressure legal environments 
  • Practice reframing techniques for challenging client/attorney interactions 
  • Apply mindfulness techniques that work in fast-paced settings 

 

Session 4: Active Listening & Coaching Skills (60 minutes) 

  • Master GROW model for coaching legal staff development 
  • Practice powerful questioning techniques for problem-solving 
  • Build confidence in developmental conversations 

Upon completing all four sessions you will earn:

CLM Application Credit: 6 hours of Communication Skills.

CLM Functional Specialist Credit: 6 hours of Communications and Organizational Management. 

CLM Recertification Credit: 6 hours of Communications and Organizational Management. 

David Collins

David Collins (Moderator)

CEO

Oak and Reeds

Dave Collins is the Founder and Chief Executive Officer of Oak and Reeds, a training consultancy that uses interactive content to train clients on critical communication skills they can use at work and in life. With his clients, Collins works as a trainer, facilitator, keynote speaker and executive coach. 

Since founding his business eight years ago, Collins has worked with global clients like Nike, Airbus, Salesforce, TikTok and Google to train leaders on how to work, manage and communicate more effectively. 

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Session 1: Difficult Conversations in Legal Settings
05/26/2026 at 1:00 PM (CDT)  |  90 minutes
05/26/2026 at 1:00 PM (CDT)  |  90 minutes May 26, 2026 | 90 Minutes Most difficult conversations get avoided — and in legal settings, the cost compounds fast. This session gives participants a reliable framework for having the conversations they’'ve been putting off, and practical strategies for handling defensiveness when it arises. Core Frameworks: SBID (Situation–Behavior–Impact–Discuss), Radical Candor, Ladder of Inference Learning Objectives 1. Apply the SBID framework to structure difficult workplace conversations. 2. Set the right intention before giving feedback using the Radical Candor lens. 3. Practice delivering feedback on a real scenario with peer coaching. 4. Recognize and manage defensive reactions during feedback conversations. 5. Leave with a written commitment and a prepared SBID opening statement.
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Session 2: Hybrid Communication for Distributed Legal Teams
06/02/2026 at 1:00 PM (CDT)  |  90 minutes
06/02/2026 at 1:00 PM (CDT)  |  90 minutes June 2, 2026 | 85 Minutes Meeting overload, channel confusion, and after-hours messages are draining legal teams. This session helps participants build practical communication norms and design meetings that actually work — for in-office and remote staff alike. Core Frameworks: 4Ps (Purpose, Product, Personal Benefit, Process), Async/Sync Decision Tree, Love/Hate Exercise Learning Objectives 6. Diagnose virtual burnout drivers and apply the async/sync decision tree to protect focus. 7. Surface individual communication preferences using the Love/Hate framework. 8. Convert team friction points into actionable communication norms. 9. Apply the 4Ps to design outcome-driven meetings for distributed legal teams. 10. Leave with a written communication playbook entry for their team.
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Session 3: Emotional Intelligence and Stress Management
06/09/2026 at 1:00 PM (CDT)  |  90 minutes
06/09/2026 at 1:00 PM (CDT)  |  90 minutes June 9, 2026 | 88 Minutes Legal administrators face consistent high-pressure triggers — demanding attorneys, last-minute deadlines and competing priorities. This session teaches participants to recognize their emotional patterns and use a proven reframing tool to respond intentionally rather than reactively. Core Frameworks: Cy Wakeman's Three Questions, Emotional Trigger Inventory, 2-Minute Grounding Techniques Learning Objectives 11. Identify personal emotional triggers and recognize habitual response patterns. 12. Apply Cy Wakeman’s Three Questions to shift from reactive drama to intentional action. 13. Practice reframing real workplace triggers with peer coaching. 14. Use in-the-moment grounding techniques suited to fast-paced legal environments. 15. Leave with a personalized EI action plan linking triggers, reframes and grounding practices.
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Session 4: Active Listening and Coaching Skills
06/16/2026 at 1:00 PM (CDT)  |  90 minutes
06/16/2026 at 1:00 PM (CDT)  |  90 minutes June 16, 2026 | 90 Minutes The final session of the series focuses on the skill that makes every other tool land better: listening. Participants learn to distinguish between surface-level and empathic listening, and then apply the GROW coaching model to develop the people around them — anchored by a live coaching demonstration. Core Frameworks: Three Levels of Listening, GROW (Goal, Reality, Options, Will) Learning Objectives 16. Understand the three levels of listening and recognize your default. 17. Practice Level 2 (empathic) listening with reflection techniques that build trust. 18. Apply the GROW model to structure developmental coaching conversations. 19. Observe a live coaching demonstration and identify the most effective questions and techniques. 20. Leave with a coaching question bank and a commitment to one ongoing practice.
You must register to access.