A Panel Discussion: How to plan and manage when change is the only constant

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Law firms never had to react and adapt as quickly as when the global pandemic hit. Some were prepared and many weren’t; some transitioned smoothly and for some it’s been a bumpier ride. In all cases, with attorneys and staff now working remotely and uncertain plans to move back to the office, there are still many questions left unanswered.

Join a panel of experts as they solicit attendee responses and discuss their own experiences and perspectives on planning and managing in these evolving times. Topics of discussion will include challenges firms are facing around supporting remote or blended working environments, the medium-term challenge of managing uncertain levels of work by office or practice group, and the long-term challenge of strategic resource planning during uncertain economic times.


  • Hear how firms adapted their administrative functions in order to continue supporting attorneys and clients effectively, including key successes and learnings.
  • Gain insight into some of the tools and techniques used to efficiently and cost effectively manage the flow of work between attorneys and their support staff including outsourced administrative resources.
  • Learn about future staffing plans and how firms are expecting to utilize remote working practices long-term, moving staff back into offices, or see value in a combination of both.
  • Assess the impact of an increase in support staff retirements, attrition and layoffs.
  • Discuss how the pandemic has impacted firms’ disaster recovery plans, strategic planning, budgets, and willingness to embrace change.

Audience Level: Intermediate 

This webinar is a joint production of BigHand, Integreon, and ALA


BigHand’s productivity and profitability tools are helping our clients enable remote working, access cash flow data in real-time, and make data-driven decisions when it matters most. Learn how we’re helping law firms adapt to a new normal in our News and Articles section.

Integreon provides alternative legal, business, and research services to law firms, corporations, and professional service firms. With 3,000+ employees and eight delivery centers across the United States, United Kingdom India, and the Philippines, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore, and onsite delivery of services.


How to plan and manage when change is the only constant
07/09/2020 at 1:00 PM (CDT)   |  75 minutes
07/09/2020 at 1:00 PM (CDT)   |  75 minutes Join the webinar here.
1.00 hour CE credit  |  Certificate available
1.00 hour CE credit  |  Certificate available

​Murray Joslin


Murray Joslin is Senior Vice President, Business Enablement Services. In this capacity, Murray is responsible for the strategy, delivery and growth across the Business Enablement Business Unit which encompasses Legal Word Processing, Creative Services and Business Process Outsourcing / Administrative Solutions. Murray has spent 20 plus years delivering businesses enhanced efficiencies utilizing managed services methodology-on site near-shore and offshore. 

Kacee McCalla


Kacee McCalla is the Director of Human Resources Operations at Baker Donelson where she oversees the Training Department, Document Services and various HR Operations.  She is a graduate of the University of Memphis School of Law and is licensed to practice in Tennessee.

Eric A Seeger


Eric A Seeger is a principal at Altman Weil, a US legal management consultancy. Eric works with law firms on strategy, management, practice group leadership, succession, and other projects. As a consultant and director of Altman Weil’s research function, he conducts client surveys and interviews for law firms and co-authors the highly regarded Law Firms in Transition surveys of law firm leaders.

​Eric Wangler


Eric Wangler is president of the North American business unit for BigHand, with over 25 years’ experience in the legal industry. Eric is an expert on legal workflow and back-office operations, partnering with firms across the US and Canada to enhance their administrative support functions, specifically focusing on streamlining processes, increasing efficiencies and optimizing resources, and arming firms with the visibility and real-time information necessary to make informed, data-driven decisions. 

April Campbell, JD (Moderator)


April Campbell, JD is the interim Executive Director, the former Board President, and a longstanding member of the Association of Legal Administrators (ALA).

CLM® Application Credit: - Application Management Category: 1 hour in Organizational Development 

CLM® Recertification Credit: 1 hour in the subject area of Communications & Organizational Management (CM) 

HRCI: General Credit 

SHM: Communications 

SHRM: Instructor-Led Activity 

CLE: Participatory Credit