Due to the pandemic, employers need to clearly understand the human element of human resources. Legal management professionals must construct their messages to avoid ambiguity. One thing that the current health crisis has taught us is that vague messaging can increase employee stress, create workplace issues and disharmony or even cause potential legal action. When in crisis, most managers, leaders and administrators working together are confused about the next steps they should take, either paralyzed by fear, worried about their future or in the shock and denial phase of the situation. This session aims to answer these questions. 

Objectives: 

• Identify how to manage a hybrid workforce during the pandemic. 
• Develop the necessary soft skills needed to keep employees engaged and focused in crisis situations. 
• Discuss potential solutions and ideas to unique real-time employee situations during this time in history. 
• Discover and eliminate the feelings of isolation and fear that comes with ambiguity in times of calamity. 
• Express the benefit of having an experienced HR professional walk through your challenges. 

Other Information: 

Educational Category: Human Resources Management 

60 Minutes 

Audience: Advanced 

CLM App Management Category -FS: Human Resources Management 

CLM Recertification Eligible: Yes 

HRCI: General Credit 

SHRM: Relationship Management 

SHRM Learning Format: Instructor-Led Activity 

CLE: Participatory Credit 

CPE Field of Study: Business Management & Organization 

CPE Credit Eligible: 1 

CPE Prerequisites: None 

CPE Advanced Preparation: None 

Group Live - Presented Online Due to COVID-19

It’s a cliché, but it’s true: Change is constant. With the COVID-19 pandemic, we’re reminded how dramatically things can change overnight. Legal managers who are well-versed in change management can minimize the negative impact and move the firm forward. By leveraging change management techniques and tools, leaders can help the process of change be more positive, purposeful, collaborative and successful for everyone.

Read the article in Legal Management magazine here. Then, purchase access to the quiz: members pay $49; nonmembers pay $69.

Learning Objectives

1. Identify the four truths about change. 
2. Recall why humans tend to resist change. 
3. Examine the role legal managers play in bringing about change to an organization. 
4. Review how to create a strategic charter. 
5. Recognize the four change management plans. 

Members and nonmembers can read the article in Legal Management magazine, then log in to take a test. If you pass with at least 70 percent, you will earn one CE credit hour. 

1 Hour

CLM® Application Credit: 1 credit hour in Organizational Development
CLM® Recertification Credit: 1 credit hour in Communications and Organizational Management
HRCI: 1 credit hour for General Credit
SHRM: 1 credit hour for Leadership and Navigation
SHRM Learning Format: Self-Paced
CLE: 1 credit hour for Participatory Credit

At every level of every organization, projects begin, tasks are assigned, efforts are made and deadlines are met — or missed. Directions are given but not always understood. Deliverables are promised but not always delivered, and agreements are made but not always followed. It's not really any one person's fault; it's just part of how people fail to communicate in a specific and deliberate manner about the tasks they assign or accept. The Building a Culture of Accountability program provides a systematic way to overcome these common barriers by focusing on a four-phase accountability continuum: role clarity, purpose, ownership and behavior. When linked to mutual understanding, this cycle allows employees at all levels to make significant progress in moving tasks forward to achieve a higher level of job impact, job satisfaction and organizational success. Additionally, the workshop includes a range of group brainstorm activities which are designed to enhance immediate skill application opportunities. 

Objectives: 

• Create a context to understanding workplace behaviors. 
• Explore the link between behavior, morale, engagement and results. 
• Create a context and baseline for leadership accountability.
• Develop strategies for garnering leadership and team ownership. 
• Develop a specific action plan for creating a culture of accountability. 

60 Minutes

Audience: Advanced 

CLM App Management Category: Organizational Development