Annual Conference 2018 C-Suite Package

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This package includes 8 recordings focused on the C-Suite from Annual Conference 2018.

$79

  • Product not yet rated Contains 2 Component(s), Includes Credits Recorded On: 05/03/2018

    Learn the tricks to using the coaching model, including when to use a particular step to clarify challenges and desired outcomes, how to manage 360 degrees, and how to foster more productive meetings.

    Want to learn how to coach like an executive or professional coach? This presentation is for you. You'll learn ways to improve collaboration and get great results to complex problems by learning how to use the same five-step coaching model taught to managers and executives nationwide. Learn the tricks to using the coaching model, including when to use a particular step to clarify challenges and desired outcomes, how to manage 360 degrees, and how to foster more productive meetings. Participants will practice coaching on each other. 

    Objectives: 

    • Examine how to coach others using the five-step coaching model. 
    • Discover how to achieve greater commitment, accountability and focus on goals. 
    • Explain how to use coaching skills to turn no-win scenarios into win-win opportunities. 

    Audience: Advanced

    Other Information: 

    90 Minutes 

    CPE Field of Study: Communications

    Anne Collier

    Anne Collier is dedicated to improving culture, collaboration and communication. Her work guides clients to discover a fresh perspective and appreciation of others through proven assessment tools. She's developed well-regarded collaboration tools —the Arudia Win-Win Conversation Model and the Arudia Coaching Model. She is a published author and has created online courses to maximize impact. Collier is a Professional Certified Coach and has her JD from the University of Michigan Law School.

    ​Cynthia Shaffer

    Cynthia Shaffer is an essential member of the Arudia team with a passion for problem-solving and getting the job done right. With an expertise in strategic management and a 20-year career in health care and life sciences, Shaffer brings her experience in establishing and developing large-scale programs and initiatives to Arudia. She's a graduate of the Institute for Professional Excellence in Coaching, and she is working toward her Associate Certified Coach (ACC) credential through the International Coach Federation.

  • Product not yet rated Contains 2 Component(s), Includes Credits Recorded On: 05/03/2018

    In this session, we'll train managers on conflict resolution, how to listen for their staff's greatness, and identify ways to shift the perspective of their employees — as well as their own perspective — so that everyone is empowered in the workplace.

    This session is designed as a follow-up to the "Changing Role of the Legal Secretary." Many managers approached me after that session and asked how they could create an empowered environment when implementing change. In this session, we'll train managers on conflict resolution, how to listen for their staff's greatness, and identify ways to shift the perspective of their employees —?as well as their own perspective — so that everyone is empowered in the workplace. 

    Objectives: 

    • Recognize common obstacles and pitfalls when creating an empowering environment. 
    • Discuss how to respond rather than react. 
    • Identify ways to break free of the "drama triangle." 
    • Discover five ways to generate an indispensable and empowered team. 
    • Outline three quick ways to create an empowered environment. 

    Audience: Intermediate

    Other Information: 

    90 Minutes  

    CLM App Management Category: Organizational Development 

    CPE Field of Study: Communications

    Jennifer Hill

    Jennifer Hill is President of JHill's Staffing Services, a Division of Marcum Search LLC. She began recruiting in 2003 and has recruited for top tier law firms and corporations throughout the United States. Hill also hosts a weekly radio show on LA Talk Radio, called "Get Yourself the Job," with more than 30,000 listeners a month, where she interviews experts and authors from around the world on the subject of landing one's dream job. Jennifer has earned a B.A. in Psychology from the University of California Irvine, and currently is a part of the Dean's Leadership Society with UCI.

  • Product not yet rated Contains 2 Component(s), Includes Credits Recorded On: 05/03/2018

    Learn how to employ "safe" methods to capture partner feedback on the current compensation plan and using this feedback to gain traction.

    In some law firms embracing project management, process improvement, and strategic pricing, leaders have observed that the partner compensation system hasn't kept pace and may not fully reward the new behaviors -- even when those behaviors are very profitable for the firm. For some leaders, this is a major understatement! In other law firms, lawyers resist change because of vague fears of disrupting quality or firm culture, but what they really fear is the loss of income. And some law firms have solved it: embracing the new normal of efficiency requires adjustments to partner compensation, adjustments that better link quality, financial performance, and client satisfaction. Turns out, the new normal pays quite well. This session will explore the typical resistance to change and delve into how compensation plans have been successfully adjusted and rolled out. 

    Objectives: 

    • Identify the root causes of partner resistance, even in the face of overwhelming market pressure to adapt. 
    • Learn how to employ "safe" methods to capture partner feedback on the current compensation plan and using this feedback to gain traction. 
    • Understand the critical links between firm and practice strategy and partner compensation, so what's right for the partner is what's right for the partnership. 
    • Become aware of the typical roadblocks, from poor data to outdated systems to a culture of privacy -- and how everyone from rainmakers to service partners to rising partners has both a valid beef and a need to get over it. 
    • Understand the pros and cons of the usual approaches to compensation redesign and rollout, from going too fast to going too slow 

    Audience: Advanced 

    Other Information: 

    75 Minutes 

    CLM App Management Category -FS: Financial Management 

    CPE Field of Study: Finance

    Timothy B. Corcoran

    Timothy B. Corcoran is a Principal with the Corcoran Consulting Group and a Past President of the Legal Marketing Association. In his practice, he advises law firm leaders, in-house counsel and legal service providers on how to profit during a time of great change. This includes assisting law firm leaders with business strategy, primarily in the areas of operational excellence and business growth, and assisting in-house counsel with managing preferred provider programs.

  • Product not yet rated Contains 2 Component(s), Includes Credits Recorded On: 05/05/2018

    As legal professionals, most of us have explored the concept of diversity and have begun to create inclusion in our organizations. A new trend will be taking diversity and inclusion to another realm and discussing cultural competence — an awareness of the cultural differences that makes each person unique.

    As legal professionals, most of us have explored the concept of diversity and have begun to create inclusion in our organizations. A new trend will be taking diversity and inclusion to another realm and discussing cultural competence — an awareness of the cultural differences that makes each person unique. Cultural Competence is also the ability to interact with and appreciate belief systems that differ from your own, thereby creating a way for everyone to work cross-culturally. The goal of this presentation is to enhance the knowledge and skills of legal management professionals on how to build and maintain a multicultural law firm and become positive change agents for their workplace. This program asks you to understand and reflect on your role in promoting inclusion and building successful and effective working relationships within your organization. 

    Objectives: 

    • Define diversity and culture and its impact on relationships within law firms. 
    • Recognize our unconscious biases and how they impact our culture and hiring decisions. 
    • Review the importance of collaborative working relationships with diverse others and the benefits of diverse perspectives in problem-solving.
    • Recognize the importance of infusing diversity into your law firms to achieve a more productive, respectful and cooperative work environment. 
    • Develop a plan of action for becoming a change agent for diversity in our law firms and community. 

    Audience: Intermediate

    Other Information: 

    60 Minutes  

    CLM App Management Category -FS: Human Resources Management 

    CPE Field of Study: Personnel/HR

    ​Michael Stephens

    Michael Stephens is the Director of Human Resources and Diversity at Alston & Bird. Alston & Bird has more than 1,700 lawyers and employees in 10 offices and has been recognized by Fortune magazine for the last 17 years on their annual list of the 100 Best Companies To Work For. He received his bachelor's degree from Florida State University. Stephens is the Past President of the Atlanta Chapter and currently serves on the ALA Diversity and Inclusion Committee.

  • Product not yet rated Contains 2 Component(s), Includes Credits Recorded On: 05/05/2018

    Effectively managing, evaluating and rewarding employee performance is the cornerstone of everything that executives and managers are expected to accomplish. However, many organizations aren't doing this correctly.

    Effectively managing, evaluating and rewarding employee performance is the cornerstone of everything that executives and managers are expected to accomplish. However, many organizations aren't doing this correctly. The primary reasons are two-fold: 1) a lack of consistency in management thought and application throughout the organization, and 2) nonalignment between employee performance and rewards. In his entertaining and interactive presentation, we'll examine practical tools, tips and techniques that specifically address these two critical concerns, including how to determine the most appropriate total reward components to use. Also, using real-world examples, we'll discuss how to design a strategic performance management methodology that really works. Without question, embedding this crucial performance management and total rewards alignment within the organization is what every business manager needs to accomplish to establish the foundation for success! 

    Objectives: 

    • Explain the critical importance of successfully aligning performance management with total rewards and the ramifications of not doing so. 
    • Examine the two primary reasons why this crucial alignment is not achieved in many organizations. 
    • Identify practical tools, tips and techniques that specifically address and answer these concerns. 
    • Describe how to determine the most appropriate total reward components to use. 
    • Design a strategic performance management methodology that successfully aligns performance management with total rewards. 

    Audience: Advanced 

    Other Information: 

    90 Minutes 

    CLM App Management Category -FS: Human Resources Management 

    CPE Field of Study: Personnel/HR

    ​John A. Rubino

    John A. Rubino is Founder and President of Rubino Consulting Services (RCS), a global human resources consulting company based in Pound Ridge, New York. Rubino has more than 30 years of experience in the areas of human resources and Total Rewards program design, with specializations in motivation and talent development. He's a globally acclaimed motivational speaker and consults with a wide variety of organizations all around the world.

  • Contains 2 Component(s), Includes Credits Recorded On: 05/03/2018

    This hands-on session is for managers in any-sized firm. We'll work through a checklist of key components that should be a part of every written business continuity plan.

    We all know that a comprehensively written business continuity plan is an essential part of your firm's business continuity program. Is your current plan gathering dust on a shelf? Are you struggling to put together a written plan that not only prepares your firm in the event of a disaster but also meets client compliance and audit requirements? What about request for proposal (RFP) guidelines? If so, then this session is for you. This hands-on session is for managers in any-sized firm. We'll work through a checklist of key components that should be a part of every written business continuity plan. You'll also receive a template that you can bring back to your office and customize for your firm. 

    Objectives: 

    • Explain the importance of having a written business continuity plan.
    • Discuss why compliance issues, multiple client audits and RFP requests have changed the playing field for business continuity in the legal field. 
    • Identify the key/essential elements of a comprehensive business continuity plan. 
    • Apply the techniques discussed by completing a template that can be used by your office to write or enhance your firm's business continuity plan. 

    Audience: Intermediate 

    Other Information: 

    60 Minutes

    CLM App Management Category: Writing Skills 

    CLM App Management Category -FS: Legal Industry/Business Management 

    CPE Field of Study: Business Management & Organization

    Kathryn Scourby

    Principal

    KNS Consulting

    Kathryn Scourby, CBCP, is the Principal of KNS Consulting, LLC. Scourby works with professional service firms to achieve their goals in the areas of business continuity, disaster preparedness, risk management and compliance. A Certified Business Continuity Professional (CBCP), she consults with and trains management professionals and all levels of staff at private service firms by facilitating table-top exercises and other training in these focus areas, as well as conducting Business Impact Assessments (BIAs) and overall business continuity planning. Her experience includes 33 years with international law firm Hunton Andrews Kurth, LLP, including over five years as the firm’s only Business Continuity Manager.

  • Product not yet rated Contains 2 Component(s), Includes Credits Recorded On: 05/05/2018

    You need specific strategies to transfer critical operational knowledge of day-to-day responsibilities among various staff positions. You need an effective plan to overcome the challenges of filling key positions when members of your senior administrative team retire. Those firms who respond now will create a competitive advantage for the future.

    How will your firm replace that senior billing manager who handles conflict checks and invoicing when they retire? How about the collection specialist who knows everything about your client database? Is your firm addressing the evolving role of the legal administrative assistant? Current demographics in most law firms, regardless of size, now make succession planning a critical issue. You need specific strategies to transfer critical operational knowledge of day-to-day responsibilities among various staff positions. You need an effective plan to overcome the challenges of filling key positions when members of your senior administrative team retire. Those firms who respond now will create a competitive advantage for the future. 

    Objectives: 

    • Identify demographic and economic trends that require succession planning. 
    • Identify critical steps for effective succession planning. 
    • Create training programs to cross train and develop individuals to succeed others. 
    • Discuss current best practices among law firms of various sizes. 

    Audience: Intermediate

    Other Information: 

    75 Minutes 

    CLM App Management Category -FS: Legal Industry/Business Management 

    CPE Field of Study: Business Management & Organization

    ​Michael Moore

    Michael Moore is the Founder of Moore's Law, LLC, and helps both lawyers and law firms create professional success. Moore specializes in individual marketing, client development, and leadership coaching and advises law firms on strategic planning, growth initiatives and resource optimization. A frequent speaker at ALA events across the country, his current topics have included mentoring, leadership, financial management and strategic planning.

  • Product not yet rated Contains 2 Component(s), Includes Credits Recorded On: 05/05/2018

    This session builds on research undertaken within the University of Cambridge and through the International Bar Association on what the law practice of the future will likely look like and how it can meet these new needs.

    Future prospects for the business of law are exciting. Client needs are increasingly complex. Emerging trends in the "internet of things," cyber-physical systems, 5G networks, and new global value chains and trade flows are creating entirely new categories of legal needs — each presenting opportunities to build new services. Firms that are up to the challenges will thrive in this future. This session builds on research undertaken within the University of Cambridge and through the International Bar Association on what the law practice of the future will likely look like and how it can meet these new needs. Many (but not all) law firms that dominate the world's major legal services today will still do so in 2025, but their management structures, processes and technologies will be significantly different. The session will guide strategic decisions needed to balance economic performance today with competitive advantage tomorrow. 

    Objectives: 

    • Examine how to think about the future through scenarios rather than forecasts/predictions. 
    • Identify which technologies are likely to have the greatest impact on the practice and the business of law by 2025. 
    • Breakdown how geography impacts the business of law and how trends in legal services differ across different markets, especially emerging markets. 

    Audience: Intermediate 

    Other Information: 

    60 Minutes 

    CLM App Management Category -FS: Legal Industry/Business Management 

    CPE Field of Study: Business Law

    ​Rob Millard

    Rob Millard is Director of Cambridge Strategy Group, a management consultancy based in Cambridge, England. He is an active member of the MIT Legal Forum at the Massachusetts Institute of Technology. Millard's practice insofar as it involves the future of law firms has evolved from simply speaking on this topic, to being a sought-after strategic advisor to firms transitioning their business models to the more complex, dynamic and sometimes opaque client legal needs being induced by advances in digital technologies.