Client Conflicts and Confidences: Avoiding Malpractice and Ethical Complaints in your Law Practice
Includes a Live Web Event on 08/05/2026 at 2:00 PM (CDT)
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- Users - Free!
This is a practical session for legal administrators, who help prevent malpractice and ethics complaints tied to conflicts of interest and breaches of confidentiality. These issues often arise from systemic failures, outdated processes or poor communication rather than intentional misconduct. The session will show how policies, conflict-checking tools and firm culture work together to uphold ethical duties and reduce risk. Through real case studies, interactive scenarios and peer discussion, attendees will learn to spot risk, support lawyers in meeting professional responsibilities and implement practical safeguards. Grounded in key ABA Model Rules, this session offers concrete, actionable guidance for private firms, corporate legal teams and government offices alike.
Learning Objectives:
- Identify risk scenarios behind conflicts and confidentiality breaches
- Enhance systems and AI tools to manage risks
- Apply ABA Model Rules to real cases, building firmwide strategies that strengthen ethics through leadership, policy and culture
This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Organizational Development
CLM Functional Specialist Credit: 1 hour of Legal Industry/Business Management
CLM Recertification Credit: 1 hour of Business Ethics
Joyvan Malbon-Griffin
Regional Director
Minnesota Lawyers Mutual Insurance Company
Joyván Malbon-Griffin, Esq. (Joy) is a Regional Director and Claims Attorney with Minnesota Lawyers Mutual (MLM). Prior to joining MLM, Malbon-Griffin practiced complex civil litigation in state and federal court. In her daily tasks, she assists firms with the securement of liability insurance and provides risk management to firms for topics including ethical malpractice prevention, case file management, trust account management and cybersecurity.
Keirnan Waters
Regional Director
Minnesota Lawyers Mutual Insurance Company
Kiernan Waters, Esq., is the Maryland Director for Minnesota Lawyers Mutual Insurance Company, where she partners with attorneys, judges, mediators and bar associations across the state to provide trusted professional liability coverage and meaningful risk management resources. Waters launched her legal career in Annapolis as an estate planning attorney. In 2024, she was named a Fellow of the Maryland Bar Foundation in recognition of her advancement of the legal profession.
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