Decoding Faces for Legal Leaders: Building Rapport, Resolving Conflict and Gaining a Tactical Advantage

Audience Feedback from Brian Galke's "Decoding People to Overcome Digital Disconnect" session at ALA's 2026 Annual Conference and Expo: 

"This was THE BEST session I have been to."

"(I learned) that you could look at a person's facial features to determine the best way to interact with them."

"Brian did a great job of getting straight to the point, effectively communicating his overarching goal and spending time with the group to practice what he just taught us. It was incredible."

"Eye opening session. I don’t always know how to explain my gut feelings about people and this really helped explain it, so I can be more systemically intentional with my approach."

Decoding Faces for Legal Leaders – Building Rapport, Resolving Conflict and Gaining a Tactical Advantage

In the legal world, success depends on more than expertise — it’s from how well you connect with people. This webinar will teach you how to decode facial features to quickly understand communication styles, decision-making processes and priorities before anyone speaks.

Whether meeting with a prospective client or supporting attorneys during trial prep, knowing how to quickly read and adapt to different personalities ensures stronger relationships and better results.

By the end of this webinar, you’ll walk away with practical tools you can use the moment you get back to your office — in interviews, performance reviews, client meetings and even hallway conversations.

If you’ve ever wished you could “read people” better, this is your chance to learn the skill that can transform both your professional effectiveness and your daily interactions.

Learning Objectives: 

• Improve communication in high-stakes conversations
• Resolve conflict and build trust faster
• Enhance team leadership and culture
• Gain a competitive edge in client service

This webinar is $50 for ALA members and $125 for non-members. Current CLMs may use the code 26CLM for a $5 discount.

CLM Application Credit: 1 hour of Communication Skills 

CLM Functional Specialist Credit: 1 hour of Legal Industry/Business Management 

CLM Recertification Credit: 1 hour of Communications and Organizational Management