Disaster Preparedness and Business Continuity: Understanding the Psychology of a Crisis
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Nashville, Uvalde, Parkland, Las Vegas, Hawaii, Charlottesville, Minneapolis, the Midwest and Southeast: all sites of horrific traumatic events in the last several years. We see daily news reports with graphic images of people who are survivors of wildfires, flooding, hurricanes, terrorist attacks, bombings, riots/protests or adults and children dealing with the aftermath of active shooter situations. Even a global pandemic has changed our lives and turned our work environment, our law firms and the wellness of our employees upside down. But how often have we taken the time to really think about what happens to us as individuals when we experience traumatic or stressful events?
Behavioral response to stressful incidents or crises and what is happening in the brain can be broken down into psychological stages that help to explain why individuals react in certain ways as they experience trauma. Given that in any firm your most important assets are your people and your clients, this webinar will help those involved in law firm management, disaster preparedness and crisis management gain a better understanding of the “human factor” in a crisis. This knowledge will better prepare your law firm and workforce for any situation that could affect your firm and your business reputation.
Objectives
· Discuss today's stressful workplace environment and understand how important it is for law firm managers and professionals to have a handle on the mental health of their lawyers and staff.
· Discover that behavioral response to stressful incidents both inside and outside the workplace environment, and the reaction in an individual’s brain, can be broken down into psychological stages that help to explain why individuals react in certain ways as they experience trauma.
· Identify the “Denial, Deliberation, Decision” psychological phases and provide real-life examples that law firm managers can relate to in understanding the “human factor” and mental health and wellness issues in their law firms.
· Prepare law firm managers to better handle any situation or threat (from either outside the firm or between/among co-workers) that could affect their firm, their employees and their business reputation.
Level: Essentials
$39 for members and $99 for nonmembers
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Kathryn Scourby
Principal
KNS Consulting
Kathryn Scourby, CBCP, is the Principal of KNS Consulting, LLC. Scourby works with professional service firms to achieve their goals in the areas of business continuity, disaster preparedness, risk management and compliance. A Certified Business Continuity Professional (CBCP), she consults with and trains management professionals and all levels of staff at private service firms by facilitating table-top exercises and other training in these focus areas, as well as conducting Business Impact Assessments (BIAs) and overall business continuity planning. Her experience includes 33 years with international law firm Hunton Andrews Kurth, LLP, including over five years as the firm’s only Business Continuity Manager.
CLM® Application Credit: 1 hour(s) of Organizational Development
CLM® Application Credit for Functional Specialists: 1 hour(s) in the subject area of Operations Management (OM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.
CLM® Recertification Credit: 1 hour(s) in the subject area of Operations Management (OM)
*Please contact certification@alanet.org for information regarding continuing education credits. CE credit offered for this program is applicable to the 2024, 2025, and 2026 calendar years.
