I Don’t Need That… Or Do I?
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Explore the hidden risks and operational pitfalls that arise when law firms delay technology updates. This ALA webinar dispels common misconceptions around “non-essential” upgrades and demonstrates how aging systems quietly increase security exposure, reduce productivity, and hinder AI and cloud readiness. Attendees will learn how to identify overlooked modernization opportunities and implement practical improvements that drive measurable impact.
Learning Objectives:
Identify common misconceptions that stall necessary technology upgrades in law firms
- Recognize operational and security risks introduced by aging systems
- Understand modernization strategies using Microsoft 365, cloud services and managed solutions
- Evaluate ROI and cost benefit models to strengthen leadership approval
- Communicate modernization needs effectively to attorneys and executive stakeholders
This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Information Technology
CLM Functional Specialist Credit: 1 hour of Operations Management
CLM Recertification Credit: 1 hour of Operations Management
Sulabh Upadhyaya
Management Consultant
Kraft Kennedy
Sulabh Upadhyaya is an experienced Management Consultant with nearly twenty years in legal technology. Since joining Kraft Kennedy in 2008, he has advised law firms on operational and technology challenges, drawing on deep expertise in IT leadership and project management. Known for building strong client relationships, Sulabh delivers practical, actionable guidance that helps clients achieve successful outcomes. He is also a frequent speaker at ILTA and ALA events.
Charles Ottenweller
Chief Information Officer and management consultant
Kraft Kennedy
Charles Ottenweller is a legal-tech industry leader with more than 20 years of experience as a Chief Information Officer and management consultant, including 25 years with Kraft Kennedy advising law firms on information technology planning. He specializes in simplifying complex technology decisions by linking recommendations to each firm’s strategy, practices, concerns, and culture, and tailoring guidance to the organization’s current stage of evolution.
Charles has led and advised on firmwide initiatives spanning IT strategy and governance, service delivery models, security and risk, infrastructure modernization, and emerging technologies including AI. He is currently engaged in a multi-year assignment as Interim CIO of Cole Schotz, a leading 200-attorney ALAS member firm.
Known for his practical, plain-language approach and broad industry perspective on AI, evolving security requirements, and the future direction of IT in the legal sector, Charles has extensive speaking and professional engagement experience with ILTA, ALA, DRI, and other industry organizations. In his free time, he enjoys bicycling and traveling with his family.
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