Law Firm Management Now Part 2: What to Focus On in 2021

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Recorded On: 03/17/2021

We share with you all the lessons we learned in 2020 ― from our scrappiest ideas to our most well-designed plans. We will talk about how to apply those experiences moving forward to be more proactive in planning, managing and implementing all law firm operations, including people, technology, money, strategy, culture, leadership and more.


  • Recognize the legal landscape is still shifting but gain confidence through our discussion, which will show how to deal with a continually changing environment.
  • Identify the tools that were successful in 2020 and learn to use them to your advantage in 2021.
  • Prepare your team to keep your office culture together by creating cultural resilience.

 Level: Essential

$29 for members and $79 for nonmembers


Recorded 03/17/2021
Recorded 03/17/2021
1.00 hour CE credit  |  Certificate available
1.00 hour CE credit  |  Certificate available

Denise Gaskin, PhD, MS

Denise Gaskin, PhD, MS, has worked in industries including health care, behavioral health and legal. She has a passion for wellness and heathy workplaces and how they connect to a firm’s culture and support operational strategy. Gaskin has spent her career studying wellness, psychology, collaboration, facilitation, dialogue and the power of language. She has used her training to help firms build and achieve their strategic goals.   

​Terri Oppelt, CLM, SPHR, SHRM-SCP

Terri Oppelt, CLM, SPHR, SHRM-SCP, is a Director in Armanino LLP’s Law Firm Services group. Oppelt consults in all areas of law firm management and operations, including strategic planning, compensation, accounting operations and billing, administration support strategies, HR and leadership, organizational change, training and retreats. She is a frequent speaker for ALA and a Past President of the Greater Los Angeles Chapter.  

60 Minutes 

Educational Category: Operations Management  

CLM Application Credit: no  

CLM Application Credit for Functional Specialists: Operations Management  

CLM Recertification Eligible: Yes  

CLM Recertification Credit: Operations Management