LI32 Alternative Approaches to Secretarial Support

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Recorded On: 04/02/2017

The way that law firms support their professionals is rapidly changing. Technology, millennials and the availability of high-quality secretarial staff have all contributed to the change. The days of one-to-one reporting relationships are long gone and the current support ratios of three or four to one are close behind. Today, best practices in law firms is six, seven or as many at ten-to-one support ratios. How can a firm achieve these types of ratios without sacrificing service levels? This session will cover a methodology to analyze existing secretarial and word processing support structures, and discuss an alternative administrative support structure. 

Recorded at the 2017 ALA Annual Conference, Denver, Colorado 

Objectives: 

  • Analyze the type of support attorneys require. 
  • Evaluate the effectiveness of current support ratios. 
  • Identify additional support opportunities/requirements of attorneys. 
  • Develop implementation plans. 
  • Assess savings.

​Mark Santiago CMC, CPA

Mark Santiago CMC, CPA, has consulted to law firms in the United States and Europe for more than 35 years. He began his consulting career in the New York office of Price Waterhouse & Co. While there, he helped originate the Legaltech conference. Santiago led the law firm consulting practice at Deloitte & Touche for nine years. At SB2, he helped develop the Secretarial Realignment methodology that improves service levels, broadens the scope of service rendered and significantly reduces operating costs.

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Recorded 04/02/2017
Recorded 04/02/2017
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