Master Class 2020: CM11: Emotional Intelligence: Why It Matters

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It's a pivotal factor in professional and personal success. IQ will get you in the door, but it's your EQ — your ability to connect with others and manage the emotions of yourself and others — that will determine how successful you are in life. When we look at the truly extraordinary people who inspire and make a difference, you'll see they connect with people at a personal and emotional level. What differentiated them was not their IQ but their EQ — their emotional intelligence. This enrichment program will help you better understand your emotions and effectively develop your emotional intelligence to enhance success. 

Objectives: 

• Recognize what emotional intelligence means.
• Identify ways to make a conscious decision to act instead of reacting. 
• Demonstrate how to use emotional intelligence competencies effectively. 
• Recognize how feelings, reactions and emotions affect work relationships. 
• Apply skills to effectively work with different personalities and communication styles. 

Other Information: 

Educational Category: Communication and Organizational Management 

75 Minutes

Audience: Advanced 

CLM Application Eligible: Yes 

CLM App Management Category: Communication Skills 

CLM Recertification Eligible: Yes 

HRCI: General Credit 

SHRM: Communication 

SHRM Learning Format: Instructor-Led Activity 

CLE: Participatory Credit 

CPE Field of Study: Communications and Marketing