Measures that Matter: Key Performance Indicators to Improve Law Firm Performance

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Recorded On: 08/30/2022

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Key Performance Indicators (KPIs) are critical to measure more than billable hours and profits per partner - client satisfaction, team performance, firm culture to name a few. However, knowing how to get started with KPIs; where to find data; and how to follow-up can be daunting. In this  session, we will introduce KPIs, review a KPI framework, and focus on five starter KPIs. All attendees will receive a complimentary KPI starter worksheet with the 5 KPIs plus a KPI white paper. 

Objectives

  1. Describe the basics of Key Performance Indicators.
  2. Outline a KPI framework and workflow approach to delivery of legal services.
  3. Calculate and analyze KPIs for productivity and profitability. 
  4. Explain the importance of clients and client service plus measurements, including collections, satisfaction KPIs and firm culture.

Level: Essentials

$29 for members and $79 for nonmembers

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Measures that Matter: Key Performance Indicators to Improve Law Firm Performance
Select the "View On-Demand Recording" button to begin.
Select the "View On-Demand Recording" button to begin. Key Performance Indicators (KPIs) are critical to measure more than billable hours and profits per partner - client satisfaction, team performance, firm culture to name a few. However, knowing how to get started with KPIs; where to find data; and how to follow-up can be daunting. In this session, we will introduce KPIs, review a KPI framework, and focus on five starter KPIs. All attendees will receive a complimentary KPI starter worksheet with the 5 KPIs plus a KPI white paper. Attorney, law performance expert, and author Mary Juetten will lead the session.
You must register to access.
Certificate
1.00 CLM Credit Unit credit  |  Certificate available
1.00 CLM Credit Unit credit  |  Certificate available
You must register to access.

Mary Juetten

Managing Partner

Singular Law Group

Mary Juetten is a mediator, lawyer and professional accountant, and practices collaborative law in Washington and Arizona. Juetten has dedicated her more than 35-year career to helping individuals and businesses achieve and protect their success. She created Trakight, the only self-guided software platform that creates a custom intellectual property (IP) strategy and assesses business risk plus generates leads and triages for companies, attorneys, mediators and CPAs. She was named to the American Bar Association’s Legal Resource Technology Center 2016 Women in Legal Tech list and the FastCase Class of 2016. Juetten teaches in the legal technology certificate program at Suffolk Law, and she has written two books on KPIs and law firm process improvement.

This course is eligible for one (1) CLM credit in the following categories

CLM® Application Credit: 1 hour(s) of CLM Application Organizational Development

CLM® Application Credit for Functional Specialists: 1 hour(s) in the subject area of Financial Management (FM) toward the additional hours required of some Functional Specialists to fulfill the CLM application

CLM® Recertification Credit: 1 hour(s) in the subject area of Financial Management (FM)

Level: Essentials