The Life, Times and Mindset of the Modern Client

The webinar provides legal administrators with unique access to a typical day in the life of a General Counsel (GC). It offers key insights into how outside counsel can play a role in helping GCs navigate their daily challenges, and it highlights the crucial role of legal administrators in making this happen.

By the end of this session, you will be able to:  

• Describe the evolving role of the modern General Counsel (GC) and their perspectives on their role, departmental colleagues, technology and most of all, their outside counsel
  
• Recognize the pressures GCs face, including cost control, risk management, and strategic business alignment
  
• In that context, explore the critical role of legal administrators in positioning their firms as counsel of choice, for their empathetic approach, operational attributes, and client-facing mindsets, all of which ensure an optimal client experience
  
• Discover how GCs select outside counsel and which operational attributes they value
  
• Break down how legal administrators can help drive durable law firm-client relationships, including practical advice on how to foster client-centricity as a standard, and how to implement the necessary change
  

CLM® Application Credit: 1 hour(s) of Financial Management (FM)
CLM® Recertification Credit: 1 hour(s) in the subject area of Financial Management (FM) 

(Attendees and members may select only one credit option. Please select the most appropriate credit for your participation.) 

CLM®Application Credit: 1 hour(s) of Operations Management (OM) 
CLM® Recertification Credit: 1 hour(s) in the subject area of Operations Management (OM)