Conference Recordings

ALA’s conference recordings provide an opportunity for people who attended the event to share some of the best sessions with their colleagues and chapters. Didn’t attend the conference but want to hear some of the excellent education that took place there? This is your one-stop shop to catch up on the sessions you missed.


44 Results

  • FM02 New Metrics for a New Normal

    Product not yet rated Contains 1 Component(s) Recorded On: 01/01/2015

    In years past, law firm leaders were content to rely on retrospective performance metrics to assess financial health. However, it is no longer sufficient to measure what has already occurred. Recorded at the 2015 ALA Regional Legal Management Conference, Atlanta, Georgia

    In years past, law firm leaders were content to rely on retrospective performance metrics to assess financial health. However, it is no longer sufficient to measure what has already occurred. Now, leaders must adopt and incorporate daily, weekly, and monthly metrics that not only provide insight into the firm's and individual practices’ financial health, but that help guide management decisions. Firm and practice group leaders need real-time information to make battlefield decisions on pricing, resource allocation, staffing, matter profitability, competitive advantage, client satisfaction, compensation, and more. This video will cover emerging practices that apply across a range of firm sizes and practices and showcase methods for determining: 

    • Prospective metrics that can be helpful 
    • Potential conflicts that may arise in the use of these metrics 
    • Tools that exist to capture and access these metrics 
    • Ways to improve user adoption 

    Recorded at the 2015 ALA Regional Legal Management Conference, Atlanta, Georgia 

    Objectives: 

    • Determine the difference among project management, case management and operations management. 
    • Summarize current trends in how clients compare and measure legal services 
    • Determine the challenges of incentivizing efficient services 
    • Design efficiencies with resource allocation and time estimations, and produce reports on how efficiently your timekeepers are working

    Timothy B. Corcoran

    Timothy B. Corcoran is a Principal with the Corcoran Consulting Group and a Past President of the Legal Marketing Association. In his practice, he advises law firm leaders, in-house counsel and legal service providers on how to profit during a time of great change. This includes assisting law firm leaders with business strategy, primarily in the areas of operational excellence and business growth, and assisting in-house counsel with managing preferred provider programs.

  • HR02 Embracing Diversity by Preventing Harassment

    Product not yet rated Contains 1 Component(s) Recorded On: 01/01/2015

    Diversity must be more than just a goal. Achieving and embracing the notions of diversity has become absolutely essential for the success of your firm. Recorded at the 2015 ALA Regional Legal Management Conference, Atlanta, Georgia

    Diversity must be more than just a goal. Achieving and embracing the notions of diversity has become absolutely essential for the success of your firm. Your attorneys and staff expect it and your clients and potential clients demand it. One of the tenants of diversity is a workplace that is free from harassment and discrimination. Firms promise a harassment-free environment; however, often times that commitment stops at the promise. Learn how to ensure that those assurances are more than just words by examining the attitudes and behaviors that can undermine your firm's commitments. With this video, you can ensure that diversity thrives. 

    Recorded at the 2015 ALA Regional Legal Management Conference, Atlanta, Georgia

  • LI33 The Changing Role of the Legal Secretary

    Product not yet rated Contains 1 Component(s) Recorded On: 05/23/2016

    Why is there such a big push to bring social media into the law firm environment? How do firms make social networking work? We all know what not to do, but how do we use these tools to our advantage? Join this session to learn how firms are successfully using Facebook, Twitter, Google+, YouTube and LinkedIn. Recorded at the 2013 ALA Annual Conference, National Harbor, Maryland

    Why is there such a big push to bring social media into the law firm environment? How do firms make social networking work? We all know what not to do, but how do we use these tools to our advantage? Join this session to learn how firms are successfully using Facebook, Twitter, Google+, YouTube and LinkedIn. Hear how to make a business development strategy using social media, and make sure your social media policy complies with that strategy. 

    Recorded at the 2013 ALA Annual Conference, National Harbor, Maryland 

    Objectives: 

    • Discuss how administrators can encourage business development using social media tools 
    • Identify the firm's thought leaders who will lead successful social media initiatives 
    • Summarize what social media tools are appropriate and the "best practices" that enhance your lawyers' business development skills 
    • Determine the key areas and principles to incorporate into your firms' policies

    Jennifer Hill

    Jennifer Hill is President of JHill's Staffing Services, a Division of Marcum Search LLC. She began recruiting in 2003 and has recruited for top tier law firms and corporations throughout the United States. Hill also hosts a weekly radio show on LA Talk Radio, called "Get Yourself the Job," with more than 30,000 listeners a month, where she interviews experts and authors from around the world on the subject of landing one's dream job. Jennifer has earned a B.A. in Psychology from the University of California Irvine, and currently is a part of the Dean's Leadership Society with UCI.

  • FM34 Financial Reporting Checklists

    Product not yet rated Contains 1 Component(s) Recorded On: 04/02/2017

    In this session, we will build the checklist of critical tasks that are essential for well-managed financial reporting. Recorded at the 2017 ALA Regional Conference, Denver, Colorado

    In this session, we will build the checklist of critical tasks that are essential for well-managed financial reporting. Attendees will learn what makes a solid foundation for financial reporting and how periodic checks and reviews lead to better and more timely decision making. 

    Recorded at the 2017 ALA Annual Conference, Denver, Colorado 

    Objectives: 

    • Describe how to build a financial reporting checklist for your firm. 
    • Summarize three ways to maintain control and oversight without being in the details. 
    • Review comparative financial analysis for your firm.

    Rebecca Kelley, CPA

    Maggie Kennedy, CPA

  • LI32 Alternative Approaches to Secretarial Support

    Product not yet rated Contains 1 Component(s) Recorded On: 04/02/2017

    The way that law firms support their professionals is rapidly changing. Recorded at the 2017 ALA Annual Conference, Denver, Colorado

    The way that law firms support their professionals is rapidly changing. Technology, millennials and the availability of high-quality secretarial staff have all contributed to the change. The days of one-to-one reporting relationships are long gone and the current support ratios of three or four to one are close behind. Today, best practices in law firms is six, seven or as many at ten-to-one support ratios. How can a firm achieve these types of ratios without sacrificing service levels? This session will cover a methodology to analyze existing secretarial and word processing support structures, and discuss an alternative administrative support structure. 

    Recorded at the 2017 ALA Annual Conference, Denver, Colorado 

    Objectives: 

    • Analyze the type of support attorneys require. 
    • Evaluate the effectiveness of current support ratios. 
    • Identify additional support opportunities/requirements of attorneys. 
    • Develop implementation plans. 
    • Assess savings.

    ​Mark Santiago CMC, CPA

    Mark Santiago CMC, CPA, has consulted to law firms in the United States and Europe for more than 35 years. He began his consulting career in the New York office of Price Waterhouse & Co. While there, he helped originate the Legaltech conference. Santiago led the law firm consulting practice at Deloitte & Touche for nine years. At SB2, he helped develop the Secretarial Realignment methodology that improves service levels, broadens the scope of service rendered and significantly reduces operating costs.

  • HR26 Accommodations and Leaves of Absence

    Product not yet rated Contains 2 Component(s), Includes Credits Recorded On: 05/04/2018

    When a law firm employee needs time away from work for an illness or injury, or after the birth of a child, the employee is concerned about two things: Will I still have my job? and Will I get paid while I am away? Presented By Michael Cohen, J.D. Recorded at the 2018 ALA Annual Conference, National Harbor, Maryland

    When a law firm employee needs time away from work for an illness or injury, or after the birth of a child, the employee is concerned about two things: 1) Will I still have my job? and 2) Will I get paid while I am away? Correctly answering these questions requires a law firm employer to master the interplay of laws governing leaves of absence, including the Family and Medical Leave Act (FMLA); the Americans with Disabilities Act (ADA); and insurance programs, such as short-term disability and workers' compensation benefits. 

    Recorded at the 2018 ALA Annual Conference, National Harbor, Maryland 

    Objectives: 

    • Identify best practices for coordinating these obligations. 
    • Discuss one of the most challenging FMLA administration issues — intermittent FMLA absences. 
    • Explain how manager frustration with unanticipated absences due to chronic conditions can lead to increased legal risks when managers are unaware of their obligations under the FMLA. 
    • Examine how employee abuse of intermittent FMLA leave lowers coworkers' moral and negatively impacts operational efficiencies.

    Audience: Intermediate

    90 Minutes

    CLM App Management Category -FS: Human Resources Management

    CPE Field of Study: Personal Development

    Michael S. Cohen, JD

    Michael S. Cohen, JD, is a Partner at Duane Morris LLP in Philadelphia in the firm's Employment Services Practice Group where he concentrates his practice in the areas of employment law training and counseling. A highly rated ALA speaker, he has trained and counseled employees throughout the country on employment subjects, including harassment prevention, diversity, discipline, hiring, firing, recruiting, performance evaluations and compliance.

  • CM20 Building Trust and Respect

    Product not yet rated Contains 2 Component(s), Includes Credits Recorded On: 05/04/2018

    This workshop explores the four spectrum of human behavior and reveals how attorneys, legal management professionals, managers and employees can use the behavior styles theory to increase trust, respect and morale in their law firm. Recorded at the 2018 ALA Annual Conference, National Harbor, Maryland

    This interactive workshop explores the four spectrums of human behavior and reveals how attorneys, legal management professionals, managers and employees can use the behavior styles theory to increase trust, respect and morale in their law firm. In this session, you'll examine the ways people process information (think to talk versus talk to think), display emotion, make connections, deal with change and handle conflict. You'll also identify your own style combination before learning ways to identify the style of others. This helps us "get" one another (understanding plus empathy), and enables us to see where and how we can make slight adjustments in our own style to better meet the needs of those around us. 

    Recorded at the 2018 ALA Annual Conference, National Harbor, Maryland 

    Objectives: 

    • Discover and gain an appreciation for your own behavior style combination. 
    • Develop a better understanding of your general impact on others. 
    • See the importance of — and specifically how — to adjust styles slightly to better meet the needs of others. 
    • Identify different behavior styles among employees. 
    • Recognize signs of stress and burnout by noticing an individual's behavior style cues.

    Audience: Advanced

    Other Information:

    90 Minutes

    CLM App Management Category: Communication Skills 

    CPE Field of Study: Communications 

    HRCI: General Credit

    Michael Nash

    Michael Nash has 20 years of experience in assisting law firms in achieving excellence by focusing on leadership skills, firm structure, individual behaviors, communication, diagnostics and problem-solving, personal development, group functioning, and more. Additionally, he has 15 years of direct management experience. He received his bachelor's degree in social work from the University of Washington and has a master's in applied behavioral sciences in organizational development consulting. 

  • Annual Conference 2018 LFME Package

    Product not yet rated Contains 10 Product(s)

    This package includes 10 recordings focused on law firm management essentials from Annual Conference 2018.

    This package includes 10 recordings focused on law firm management essentials from Annual Conference 2018.

    $99

  • Annual Conference 2018 FM Package

    Product not yet rated Contains 8 Product(s)

    This package includes 8 recordings focused on financial management from Annual Conference 2018.

    This package includes 8 recordings focused on financial management from Annual Conference 2018.

    $79

  • Annual Conference 2018 C-Suite Package

    Product not yet rated Contains 8 Product(s)

    This package includes 8 recordings focused on the C-Suite from Annual Conference 2018.

    This package includes 8 recordings focused on the C-Suite from Annual Conference 2018.

    $79