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165 Results

  • HR 1: Human Resources: You've Got This — How to Do Your Job, Aligning with Key HR Strategies (July 9 - August 13, 2026)
    Product not yet rated Contains 19 Component(s), Includes Credits Includes Multiple Live Events. The next is on 07/09/2026 at 12:00 PM (CDT)

    The first of this two-course series will provide key Human Resources fundamentals for those workers touching the HR function without necessarily having an HR background. You’ll get tips and guidance towards building and maintaining an engaged workforce, helping to contribute to your organization’s strategic goals. Special attention will be paid to the federal employment laws from an HR -- rather than lawyer -- perspective. The objective of this course is to support the work you do in your role and provide consultation on effective employment-related decision-making.

    The first of this two-course series will provide key Human Resources fundamentals for those workers touching the HR function without necessarily having an HR background. You’ll get tips and guidance towards building and maintaining an engaged workforce, helping to contribute to your organization’s strategic goals. Special attention will be paid to the federal employment laws from an HR -- rather than lawyer -- perspective. The objective of this course is to support the work you do in your role and provide consultation on effective employment-related decision-making.  

    The following is an outline of the topics:

    • Week 1: Human Resources Overview — A big-picture look at what people serving some or all of the HR function should know (Key areas: What is HR?, Employee Lifecycle, and knowledge, skills, and abilities that will help you thrive in your role)
    • Week 2: Talent Acquisition and Planning — Finding and securing rock star talent that fits your organization (Key areas: Job analysis, recruiting in today’s environment, interviewing, and onboarding)
    • Week 3: Engaging and Retaining Your Workforce — Making your organization a great place to work and maintaining it (Key areas: Employee satisfaction, employee engagement, and retention tips)
    • Week 4: Performance Management — From coaching to termination (Key areas: Performance management, disciplinary process, employee relations, and labor relations)
    • Week 5: What Do Employees Need from You — Designing your role and approach to serve employee needs (Key areas: Core competencies, employee development)
    • Week 6: Employment Laws (Federal) Part One — Key laws that drive the employment experience (Key areas: Review of select Federal laws, course review)

    The live Zoom lessons will be held on Thursdays from 12-1 p.m. Central Time. These lessons will also be recorded for on-demand access.

    Audience Level

    Intermediate

    Completing both HR 1 and HR 2 courses gives you access to the Legal Management HR Specialist Certificate Program. 

    CLM Credits

    Meet minimum course requirements and earn the following credit towards your CLM application or recertification.

    • Application: 6 hours of credit in Organizational Development
    • Functional Specialist Credit: 6 hours of credit in Human Resources Management
    • Recertification: 6 hours of credit in Human Resources Management

    Continuing Education Credits

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    Society for Human Resource Management (SHRM)
    The Association of Legal Administrators is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program has been submitted for 6 PDCs. 

    Knowledge Domains: HR Expertise; Critical Evaluation


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    HR Certification Institute (HRCI)
    The HR 1 Course has been submitted for 6 hours of recertification credits toward PHR and SPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit. 

    Functional Areas: Employee Relations and Risk Management; Talent Planning and Acquisition; Business Management

    Course Requirements

    Each course has a start and end date. To receive the course completion certificate and CLM, SHRM and HRCI credits, all weekly assignments must be completed and quizzes passed with a score of 70% or higher by the last day of the course.

    John Newton, SHRM-SCP, SPHR

    John Newton and Associates

    John Newton, SHRM-SCP, SPHR, is a Human Resources and Learning and Development professional. He is a coach, consultant, trainer, teacher and public speaker who specializes in helping people and organizations reach their ultimate potential. His company, John Newton and Associates (JNA), provides people-development services in higher education, government, non-profit and for-profit organizations within a diverse variety of industries. Newton’s philosophy is “Kindness is the bottom line.” Be kind to your employees and they will remain engaged and motivated — employees who know they matter will be more productive, positively impacting your company’s bottom line. Be kind to your customers and they will come back for more — customer loyalty builds business and your bottom line. He has been an instructor for DePaul University and Northern Illinois University for nearly 20 years. 

  • Leading Under Pressure: Resilience & Communication Strategies for Legal Administrators
    Product not yet rated Contains 2 Component(s), Includes Credits Includes a Live Web Event on 03/18/2026 at 11:30 AM (CDT)

    Drawing from proven strategies used by U.S. Army leaders and international executives, you'll learn practical tools to manage overwhelm, enhance communication under pressure, and maintain peak performance when it matters most. Whether you're navigating back-to-back crises or managing multiple stakeholders, this session will give you actionable frameworks to reclaim control and lead with confidence.

    Legal administrators juggle competing priorities, high-pressure deadlines, and the constant challenge of supporting demanding attorneys and clients. This interactive workshop equips you with military-tested resilience protocols and executive-level emotional intelligence techniques to help you stay calm, organized, and effective—even in the most stressful environments.

    Drawing from proven strategies used by U.S. Army leaders and international executives, you'll learn practical tools to manage overwhelm, enhance communication under pressure, and maintain peak performance when it matters most. Whether you're navigating back-to-back crises or managing multiple stakeholders, this session will give you actionable frameworks to reclaim control and lead with confidence.

    This is a hands-on, results-oriented session designed specifically for legal operations professionals who need real solutions—not theory.

    Learning Objectives: 

    • Identify and categorize at least three common sources of stress in your daily legal administration responsibilities and analyze how these stressors impact your decision-making and productivity.
    • Apply at least two resilience protocols to manage a high-pressure scenario involving competing priorities, demonstrating improved composure and communication with attorneys and clients.
    • Evaluate your current stress management strategies and create a personalized action plan incorporating emotional intelligence techniques to maintain effectiveness in demanding work environments.

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  • Leading an Investigation with Courage and Care
    Product not yet rated Contains 2 Component(s), Includes Credits Includes a Live Web Event on 03/04/2026 at 2:00 PM (CST)

    This webinar will explore the tactical and strategic aspects of a workplace investigation. We will explore how to create a safe environment and build trust with interviewees.

    Workplace investigations are often challenging to navigate. This webinar will explore the tactical and strategic aspects of an investigation. We will explore how to create a safe environment and build trust with interviewees. In the worst situations, it is possible to establish better work environments and cultures. We’ll touch on the different aspects of an investigation like the investigation lineup and timing (who to include and when), legal considerations for the investigation and reporting options (pros and cons). Attendees will leave with an unwavering commitment to finding the truth and guiding with courage, care and expertise that they could bring to a future investigation.

    Learning Objectives:  
    • Describe the investigation lineup, timing and legal considerations
    • Create connection and a safe space for interviewees
    • Collect materials and document appropriately
    • Create a bank of best practice interview questions

    This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 25CLM for a $5 discount before December 31, 2025, and after January 1st use the code 26CLM. 

    CLM Application Credit: 1.00 hour(s) in Organizational Development. 

    CLM Functional Specialist Credit: 1.00 hour(s) in Human Resources.

    CLM Recertification Credit: 1.00 hour(s) in Human Resources.


    Melissa Tipton

    Chief Experience Officer

    Compass

    Melissa Tipton is a visionary in rethinking the employee experience as the Chief Experience Officer at Compass. Having worked across multiple industries including hospitality, healthcare, technology and education, Tipton partners with clients to capture their culture, mission and values to drive organizational performance. Her ability to connect quickly with people allows her the unique perspective of understanding how to build and retain high performing teams in a growing remote work environment. With an exceptional record in increasing engagement to training and equipping future leaders with the skills they need to lead successful teams, Tipton understands the importance of developing people and investing in their growth.

  • Why HR Should Bring Financial Literacy to the Workplace
    Product not yet rated Contains 2 Component(s), Includes Credits Includes a Live Web Event on 02/25/2026 at 2:00 PM (CST)

    This one-hour CE course is designed to provide a greater understanding of any responsibility and corresponding liability that employers may face regarding financial education in the workplace, especially relative to the ERISA Act and the Government Accountability Office. Additionally, the course will include an overview of what training for employees should include, along with specific course content.

    This one-hour CE course is designed to provide a greater understanding of any responsibility and corresponding liability that employers may face regarding financial education in the workplace, especially relative to the ERISA Act and the Government Accountability Office. Additionally, the course will include an overview of what training for employees should include, along with specific course content.
     
    Learning Objectives: 

    • Describe the financial problems, issues and concerns employees face and any responsibility and corresponding liability that employers may face regarding financial education and proper management of company-sponsored retirement plans.
    • Create updates on current developments in the areas of financial education, including rules, regulations, lawsuits and other information important to employers.
    • Design employee training with a step-by-step process for fulfilling an employer’s expectation to provide financial wellness classes/information for employees.

    CLM Application Credit: 1.00 hour(s) of Organizational Development.

    CLM Functional Specialist Credit: 1.00 hour(s) of Financial Management. 

    CLM Recertification Credit: 1.00 hour(s) of Financial Management.

    Ashley Whittaker

  • The Confident Communicator: Elevate Your Brand, Impact and Confidence
    Product not yet rated Contains 2 Component(s), Includes Credits Includes a Live Web Event on 02/11/2026 at 11:30 AM (CST)

    This session breaks down the essential elements of executive presence and shows attendees how to elevate their personal brand, strengthen their communication skills and build stronger professional relationships.

    In today’s fast-paced business landscape, professionals must communicate with clarity, confidence and credibility to stand out. This session breaks down the essential elements of executive presence and shows attendees how to elevate their personal brand, strengthen their communication skills and build stronger professional relationships. Through actionable tools and real-world strategies, participants will learn how to speak with authority, navigate challenging conversations and make a lasting impact in every room — regardless of title or experience.


    Learning Objectives:

    • Strengthen personal presence and communicate with clarity and confidence.
    • Build a strengthened personal brand that earns trust and elevates visibility.
    • Deliver messages with impact using body language, tone and intentional structure. 
    • Navigate high-pressure or difficult conversations with composure.

    This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 25CLM until December 31, 2025 or 26CLM after January 1, 2026, for a $5 discount. 

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    Rich Bracken

    As a former in-house legal marketing and business development executive, Rich Bracken has worked with firms and their attorneys to differentiate their strategy and brand to grow revenue through client service and external marketing. Leveraging his robust in-house counsel network, he shares strategies with law firms to improve their client relationships through impactful and strategic methods. He has presented keynotes and workshops for numerous Fortune 100 in-house legal teams, AM Law 200 firms and some of the top legal associations in the country. Recognized by Smart Meetings as a National Top Speaker, Bracken’s creative, empathetic and performative keynotes have set him apart in the world of professional speaking. 

  • How to Develop Your Voice: Getting a Seat at the Table, Gaining Influence and Effecting Change
    Product not yet rated Contains 2 Component(s), Includes Credits Includes a Live Web Event on 01/21/2026 at 2:00 PM (CST)

    Learn strategies for building trust and credibility, developing consensus and forming crucial ally relationships — many of the essential ingredients for being a dynamic leader and change agent in our firms.

    Learn strategies for building trust and credibility, developing consensus and forming crucial ally relationships — many of the essential ingredients for being a dynamic leader and change agent in our firms. Understand the nuances of being a successful legal business and operations leader, from the importance of emotional intelligence to excelling and growing as a small team or department of one. 

    Learning Objectives: 

    • Learn language to use in activating your voice inside the firm.
    • Adapt skills for communicating effectively with leadership and other departments to solicit feedback and action.
    • Identify traits of valuable allies inside the firm to champion or vocalize initiatives on your behalf.
    • Assess and evangelize milestones, quick wins and anecdotal and hard evidence of your accomplishments. 

    This webinar is $50 for ALA members and $125 for non-members. CLMs can use the code 25CLM through December 31, 2025, for a $5 discount. Starting January 1, 2026, use the code 26CLM.

    CLM® Application Credit: 1.0 hour(s) of Self-Management Skills (SM).
    CLM® Application Credit for Functional Specialists: 1.0 hour(s) in the subject area of Human Resources (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application.
    CLM® Recertification Credit: 1.0 hour(s) in the subject area of Human Resources (HR).

    Jennifer Shankleton

    Chief Growth and Development Officer

    Brennan Manna Diamond LLC

    Jennifer Shankleton is a strategic-minded marketing executive with a deep knowledge of marketing communications, business development, public and media relations, and corporate and crisis communications with extensive experience in the professional services sector. She has served in first-chair legal marketing roles in firms across Northeast Ohio, and prior to legal marketing, Shankleton worked in financial services and business to consumer marketing and public relations. She has received a certification from Ackert Business Development Institute, developed BMD’s first business development coaching program and helped to launch the firm’s Associate Mentorship program. 
    Shankleton is a member of the Legal Sales and Service Organization (LSSO), currently serving on its Editorial Board, and has been a member and volunteer leader in the Legal Marketing Association since 2010.


  • The Big Beautiful Bill: What it Means for You
    Product not yet rated Contains 2 Component(s), Includes Credits Includes a Live Web Event on 01/07/2026 at 2:00 PM (CST)

    This webinar breaks down the major provisions of the “Big Beautiful Bill” and translates them into practical, real-world implications for everyday taxpayers and law firms.

    This webinar breaks down the major provisions of the “Big Beautiful Bill” and translates them into practical, real-world implications for everyday taxpayers. We’ll cover changes to individual tax rates, overtime and tip income exclusions, updates to popular credits, expanded 529 uses, charitable opportunities, SALT cap adjustments, estate exemptions, and more. The goal is to give attendees a clear, actionable understanding of how these reforms may impact their households. financial plans, and law firms.


    Learning Objectives:

    • Identify the major tax provisions within the Big Beautiful Bill and how they differ from current law.
    • Evaluate how key changes impact their personal tax liability.
    • Apply the updated rules to common real-life scenarios to determine which deductions, credits, or planning opportunities may benefit them.
    • Recognize new planning considerations related to education benefits, estate exemptions, health accounts, and charitable incentives.

    This webinar is $50 for ALA members and $125 for non-members. CLMs can use the code 25CLM through December 31, 2025, for a $5 discount. Starting January 1, 2026, use the code 26CLM. 

    CLM® Application Credit: 1 hour of Organizational Development.
    CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Financial Management (FM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.
    CLM® Recertification Credit: 1 hour in the subject area of Financial Management (FM).

    Christopher Abell, CPA

    Abell Advisors

    Christopher Abell is a highly experienced Certified Public Accountant (CPA), US Navy Veteran, and former Treasurer of Mom's House of Phoenixville & the driving force behind Abell & Advisors. With a genuine passion for helping individuals and businesses navigate the complexities of taxation and financial planning, Christopher brings a wealth of expertise to every client interaction. His dedication to providing a high level of service is evident in his attention to detail and commitment to staying updated on the latest industry trends. Christopher' has extensive knowledge in taxation, cash flow analysis, and planning, making him a trusted advisor for clients across various industries. With a strong focus on the unique challenges faced by self-employed professionals like CRNAs, Christopher's insights and guidance empower clients to make informed decisions, optimize their financial strategies, and build a solid foundation for long-term success. Christopher Abell brings a personalized & reliable financial guidance that will help you achieve your goals with confidence.

  • Unlocking the Next Generation of Rainmakers: A Strategic Blueprint for Legal Administrators
    Contains 1 Component(s)

    As law firms prepare for the future, the ability to identify and cultivate next-generation rainmakers is becoming a strategic imperative. This dynamic webinar is designed specifically for Legal Administrators and firm leaders who want to play a proactive role in shaping their firm’s growth trajectory.

    As law firms prepare for the future, the ability to identify and cultivate next-generation rainmakers is becoming a strategic imperative. This dynamic webinar is designed specifically for legal administrators and firm leaders who want to play a proactive role in shaping their firm’s growth trajectory.


    In this webinar:

    •  Learn how legal administrators can become talent scouts for the next wave of high-performing client developers.
    • Discover what sets high-potential relationship builders apart — and why traditional metrics may miss the mark.
    • Explore how to assess next gen lawyers against the partner profile to uncover strengths and development needs.
    • Gain actionable tactics to jumpstart 2026 with a focused, fast-track plan for business development.
    • Learn examples from lawyers who built their “first million” and “next million” in personal originations — and what they did differently.
    • Describe at least three distinguishing characteristics of the “partner profile” and explain how these differ from traditional metrics of success in law firms.

    Learning Objectives: 

    • Identify key traits of high-potential rainmakers
    • Evaluate next gen talent against strategic growth criteria
    • Implement a three-month growth plan for business development

    This webinar is $39 for ALA members and $99 for nonmembers. Current CLMs can use the code 25CLM for a $5 discount.

    CLM Application Credit: 1.0 hour(s) of Operational Development. 

    CLM Functional Specialist Credit: 1.0 hour(s) of Legal Industry/Business Management. 

    CLM Recertification Credit: 1.0 hour(s) of Legal Industry/Business Management.

    Frank Troppe

    Frank Troppe is a Consulting Partner for Korn Ferry and a successful sales Vice President for both publicly traded and private equity portfolio companies, who now focuses on professional services firms and guiding corporate lawyers interested in practice development. Troppe is a graduate of Northwestern University and Loyola University of Chicago Law School and has authored books on team productivity and collaboration. 

  • Can We Truly Juggle It All? Time Management Skills for Busy Legal Administrators
    Product not yet rated Contains 2 Component(s), Includes Credits

    This interactive workshop will provide practical, easy-to-incorporate tips to help you hone your time management skills, increase your productivity and set healthy workplace boundaries. This is a virtual version of the popular session from ALA's 2025 Annual Conference, featuring updates.

    Legal administrators live in an ever-connected world filled with constant distractions, nonstop demands, and never-ending deadlines. Now more than ever, mastering time management is critical to your success. This interactive workshop will provide practical, easy-to-incorporate tips to help you hone your time management skills, increase your productivity and set healthy workplace boundaries.

    Learning Objectives:

    • Best practices to eliminate distractions
    • Strategies to spend your time more efficiently
    • Techniques to get more organized
    • How to prioritize competing deadlines

    This webinar is $39 for ALA members and $99 for non-members. Current CLMs may use the code 25CLM for a $5 discount.

    CLM® Application Credit: 1.0 hour(s) of Self-Management Skills (SM).

    CLM® Application Credit for Functional Specialists: Not applicable.

    CLM® Recertification Credit: Not applicable.

    *SM sessions DO NOT qualify for CLM Application Credit for the Functional Specialist or Recertification.

    EJ Stern

    Cofounder

    Fractional Law Firm CMO

    EJ Stern, MA, CPC, is the Co-Founder and Chief Marketing Officer with Fractional Law Firm. She advises law firms and lawyers on how to effectively expand their business and generate greater revenue. Stern has nearly 20 years of experience leading strategy, business development, marketing and lateral integration for the legal industry. As a business development coach, she is adept at helping lawyers cultivate, retain and grow their client base. She served as U.S. Head of Client Development for Clyde & Co and Associate Director – Business Development Coaching for Troutman Pepper (f/k/a Troutman Sanders). Stern is certified through the Academy of Creative Coaching. She received her master’s degree from New York University, summa cum laude, and her bachelor’s degree from American University, summa cum laude and Phi Beta Kappa.

    Christy Walsh

    COO

    Drew, Eckl, & Farnham

    Christy Walsh is a seasoned C-level executive with more than 10 years of experience in strategic leadership and operations in the legal industry. Currently serving as the Chief Operating Officer at Drew Eckl & Farnham, she oversees all key administrative functions, including financial management, human resources, IT and facilities management. She has a proven track record of aligning people and processes with strategic business goals, implementing innovative solutions, and refining policies to optimize performance. Her passion for continuous improvement, data-driven decision-making and client service excellence makes her a key player in shaping and implementing long-term strategic goals for her firm.

  • Listening to Win: How Client Feedback Drives Relationships and Revenue
    Product not yet rated Contains 2 Component(s), Includes Credits

    Top-performing companies understand that client feedback is a powerful predictor of client retention, loyalty, and future growth — and law firms are no exception. Yet while many law firms recognize the importance of client feedback, few successfully implement or sustain formal programs. In today's market, where client expectations are rapidly evolving and clients are increasingly savvy about the delivery and value of legal services, firms that listen and respond effectively can gain a serious competitive advantage.

    Top-performing companies understand that client feedback is a powerful predictor of client retention, loyalty, and future growth — and law firms are no exception. Yet while many law firms recognize the importance of client feedback, few successfully implement or sustain formal programs. In today's market, where client expectations are rapidly evolving and clients are increasingly savvy about the delivery and value of legal services, firms that listen and respond effectively can gain a serious competitive advantage. 

     This webinar will offer a practical, repeatable framework for launching and maintaining a successful client feedback program. It will also demonstrate how to leverage the insights gathered to strengthen client relationships, improve service delivery, drive new business opportunities, and ultimately grow firm revenue — all informed by over 30 years of real-world experience conducting client feedback meetings. 

    Learning Objectives: 

    • Learn how to communicate the importance of client feedback.  
    • Discover how to implement a practical, repeatable client feedback framework. 
    • Identify how to leverage feedback to strengthen relationships and drive revenue.

    This webinar is $39 for ALA members and $99 for the public. 

    CLM® Application Credit: 1 hour(s) of Communication Skills

    CLM® Recertification Credit: 1 hour(s) in the subject area of Communications & Organizational Management (CM) 

    Maggie Watkins

    Consultant

    Maggie T Watkins Consulting

    Maggie T. Watkins has served as Chief Marketing Officer for four Am Law 200 law firms, CMO of a global publicly traded expert services and consulting firm, and President and Chief Executive Officer of an international law firm association. With over 25 years of experience in supporting revenue generation for professional services firms, Watkins is highly regarded as a thought leader whose strategic and innovative approaches deliver outstanding financial results. She recently launched her own business development and marketing consultancy, Maggie T. Watkins Consulting, where she helps professional services firms create the skills and systems needed to realize more of their growth potential.