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Contains 2 Component(s), Includes Credits Includes a Live Web Event on 01/21/2026 at 2:00 PM (CST)
Learn strategies for building trust and credibility, developing consensus and forming crucial ally relationships — many of the essential ingredients for being a dynamic leader and change agent in our firms.
Learn strategies for building trust and credibility, developing consensus and forming crucial ally relationships — many of the essential ingredients for being a dynamic leader and change agent in our firms. Understand the nuances of being a successful legal business and operations leader, from the importance of emotional intelligence to excelling and growing as a small team or department of one.
Learning Objectives:
- Learn language to use in activating your voice inside the firm.
- Adapt skills for communicating effectively with leadership and other departments to solicit feedback and action.
- Identify traits of valuable allies inside the firm to champion or vocalize initiatives on your behalf.
- Assess and evangelize milestones, quick wins and anecdotal and hard evidence of your accomplishments.
This webinar is $39 for ALA members and $99 for non-members. CLMs can use the code CLM25 through December 31, 2025, for a $5 discount.
CLM® Application Credit: 1.0 hour(s) of Self-Management Skills (SM).
CLM® Application Credit for Functional Specialists: 1.0 hour(s) in the subject area of Human Resources (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application.
CLM® Recertification Credit: 1.0 hour(s) in the subject area of Human Resources (HR).Jennifer Shankleton
Chief Growth and Development Officer
Brennan Manna Diamond LLC
Jennifer Shankleton is a strategic-minded marketing executive with a deep knowledge of marketing communications, business development, public and media relations, and corporate and crisis communications with extensive experience in the professional services sector. She has served in first-chair legal marketing roles in firms across Northeast Ohio, and prior to legal marketing, Shankleton worked in financial services and business to consumer marketing and public relations. She has received a certification from Ackert Business Development Institute, developed BMD’s first business development coaching program and helped to launch the firm’s Associate Mentorship program.
Shankleton is a member of the Legal Sales and Service Organization (LSSO), currently serving on its Editorial Board, and has been a member and volunteer leader in the Legal Marketing Association since 2010.-
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Contains 2 Component(s), Includes Credits Includes a Live Web Event on 01/07/2026 at 2:00 PM (CST)
This webinar breaks down the major provisions of the “Big Beautiful Bill” and translates them into practical, real-world implications for everyday taxpayers and law firms.
This webinar breaks down the major provisions of the “Big Beautiful Bill” and translates them into practical, real-world implications for everyday taxpayers. We’ll cover changes to individual tax rates, overtime and tip income exclusions, updates to popular credits, expanded 529 uses, charitable opportunities, SALT cap adjustments, estate exemptions, and more. The goal is to give attendees a clear, actionable understanding of how these reforms may impact their households. financial plans, and law firms.
Learning Objectives:- Identify the major tax provisions within the Big Beautiful Bill and how they differ from current law.
- Evaluate how key changes impact their personal tax liability.
- Apply the updated rules to common real-life scenarios to determine which deductions, credits, or planning opportunities may benefit them.
- Recognize new planning considerations related to education benefits, estate exemptions, health accounts, and charitable incentives.
This webinar is $39 for ALA members and $99 for non-members. CLMs can use the code CLM25 through December 31, 2025, for a $5 discount.
CLM® Application Credit: 1 hour of Organizational Development.
CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Financial Management (FM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.
CLM® Recertification Credit: 1 hour in the subject area of Financial Management (FM).
Christopher Abell, CPA
Abell Advisors
Christopher Abell is a highly experienced Certified Public Accountant (CPA), US Navy Veteran, and former Treasurer of Mom's House of Phoenixville & the driving force behind Abell & Advisors. With a genuine passion for helping individuals and businesses navigate the complexities of taxation and financial planning, Christopher brings a wealth of expertise to every client interaction. His dedication to providing a high level of service is evident in his attention to detail and commitment to staying updated on the latest industry trends. Christopher' has extensive knowledge in taxation, cash flow analysis, and planning, making him a trusted advisor for clients across various industries. With a strong focus on the unique challenges faced by self-employed professionals like CRNAs, Christopher's insights and guidance empower clients to make informed decisions, optimize their financial strategies, and build a solid foundation for long-term success. Christopher Abell brings a personalized & reliable financial guidance that will help you achieve your goals with confidence.
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Contains 1 Component(s)
As law firms prepare for the future, the ability to identify and cultivate next-generation rainmakers is becoming a strategic imperative. This dynamic webinar is designed specifically for Legal Administrators and firm leaders who want to play a proactive role in shaping their firm’s growth trajectory.
As law firms prepare for the future, the ability to identify and cultivate next-generation rainmakers is becoming a strategic imperative. This dynamic webinar is designed specifically for legal administrators and firm leaders who want to play a proactive role in shaping their firm’s growth trajectory.
In this webinar:
- Learn how legal administrators can become talent scouts for the next wave of high-performing client developers.
- Discover what sets high-potential relationship builders apart — and why traditional metrics may miss the mark.
- Explore how to assess next gen lawyers against the partner profile to uncover strengths and development needs.
- Gain actionable tactics to jumpstart 2026 with a focused, fast-track plan for business development.
- Learn examples from lawyers who built their “first million” and “next million” in personal originations — and what they did differently.
- Describe at least three distinguishing characteristics of the “partner profile” and explain how these differ from traditional metrics of success in law firms.
Learning Objectives:
- Identify key traits of high-potential rainmakers
- Evaluate next gen talent against strategic growth criteria
- Implement a three-month growth plan for business development
This webinar is $39 for ALA members and $99 for nonmembers. Current CLMs can use the code 25CLM for a $5 discount.
CLM Application Credit: 1.0 hour(s) of Operational Development.
CLM Functional Specialist Credit: 1.0 hour(s) of Legal Industry/Business Management.
CLM Recertification Credit: 1.0 hour(s) of Legal Industry/Business Management.
Frank Troppe
Frank Troppe is a Consulting Partner for Korn Ferry and a successful sales Vice President for both publicly traded and private equity portfolio companies, who now focuses on professional services firms and guiding corporate lawyers interested in practice development. Troppe is a graduate of Northwestern University and Loyola University of Chicago Law School and has authored books on team productivity and collaboration.
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Contains 2 Component(s), Includes Credits
This interactive workshop will provide practical, easy-to-incorporate tips to help you hone your time management skills, increase your productivity and set healthy workplace boundaries. This is a virtual version of the popular session from ALA's 2025 Annual Conference, featuring updates.
Legal administrators live in an ever-connected world filled with constant distractions, nonstop demands, and never-ending deadlines. Now more than ever, mastering time management is critical to your success. This interactive workshop will provide practical, easy-to-incorporate tips to help you hone your time management skills, increase your productivity and set healthy workplace boundaries.
Learning Objectives:
- Best practices to eliminate distractions
- Strategies to spend your time more efficiently
- Techniques to get more organized
- How to prioritize competing deadlines
This webinar is $39 for ALA members and $99 for non-members. Current CLMs may use the code 25CLM for a $5 discount.
CLM® Application Credit: 1.0 hour(s) of Self-Management Skills (SM).
CLM® Application Credit for Functional Specialists: Not applicable.
CLM® Recertification Credit: Not applicable.
*SM sessions DO NOT qualify for CLM Application Credit for the Functional Specialist or Recertification.
EJ Stern
Cofounder
Fractional Law Firm CMO
EJ Stern, MA, CPC, is the Co-Founder and Chief Marketing Officer with Fractional Law Firm. She advises law firms and lawyers on how to effectively expand their business and generate greater revenue. Stern has nearly 20 years of experience leading strategy, business development, marketing and lateral integration for the legal industry. As a business development coach, she is adept at helping lawyers cultivate, retain and grow their client base. She served as U.S. Head of Client Development for Clyde & Co and Associate Director – Business Development Coaching for Troutman Pepper (f/k/a Troutman Sanders). Stern is certified through the Academy of Creative Coaching. She received her master’s degree from New York University, summa cum laude, and her bachelor’s degree from American University, summa cum laude and Phi Beta Kappa.
Christy Walsh
COO
Drew, Eckl, & Farnham
Christy Walsh is a seasoned C-level executive with more than 10 years of experience in strategic leadership and operations in the legal industry. Currently serving as the Chief Operating Officer at Drew Eckl & Farnham, she oversees all key administrative functions, including financial management, human resources, IT and facilities management. She has a proven track record of aligning people and processes with strategic business goals, implementing innovative solutions, and refining policies to optimize performance. Her passion for continuous improvement, data-driven decision-making and client service excellence makes her a key player in shaping and implementing long-term strategic goals for her firm.
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- Best practices to eliminate distractions
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Contains 2 Component(s), Includes Credits
Top-performing companies understand that client feedback is a powerful predictor of client retention, loyalty, and future growth — and law firms are no exception. Yet while many law firms recognize the importance of client feedback, few successfully implement or sustain formal programs. In today's market, where client expectations are rapidly evolving and clients are increasingly savvy about the delivery and value of legal services, firms that listen and respond effectively can gain a serious competitive advantage.
Top-performing companies understand that client feedback is a powerful predictor of client retention, loyalty, and future growth — and law firms are no exception. Yet while many law firms recognize the importance of client feedback, few successfully implement or sustain formal programs. In today's market, where client expectations are rapidly evolving and clients are increasingly savvy about the delivery and value of legal services, firms that listen and respond effectively can gain a serious competitive advantage.
This webinar will offer a practical, repeatable framework for launching and maintaining a successful client feedback program. It will also demonstrate how to leverage the insights gathered to strengthen client relationships, improve service delivery, drive new business opportunities, and ultimately grow firm revenue — all informed by over 30 years of real-world experience conducting client feedback meetings.
Learning Objectives:
- Learn how to communicate the importance of client feedback.
- Discover how to implement a practical, repeatable client feedback framework.
- Identify how to leverage feedback to strengthen relationships and drive revenue.
This webinar is $39 for ALA members and $99 for the public.
CLM® Application Credit: 1 hour(s) of Communication Skills
CLM® Recertification Credit: 1 hour(s) in the subject area of Communications & Organizational Management (CM)
Maggie Watkins
Consultant
Maggie T Watkins Consulting
Maggie T. Watkins has served as Chief Marketing Officer for four Am Law 200 law firms, CMO of a global publicly traded expert services and consulting firm, and President and Chief Executive Officer of an international law firm association. With over 25 years of experience in supporting revenue generation for professional services firms, Watkins is highly regarded as a thought leader whose strategic and innovative approaches deliver outstanding financial results. She recently launched her own business development and marketing consultancy, Maggie T. Watkins Consulting, where she helps professional services firms create the skills and systems needed to realize more of their growth potential.-
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Contains 33 Component(s), Includes Credits
The second of this two-course series will provide additional Human Resources fundamentals for those workers touching the HR function without necessarily having an HR background. This course will cover more strategic HR initiatives, helping you directly and by extension your employee group, to deliver on strategic goals. We will pay special attention to Federal employment laws as they guide the functional areas addressed in the course. The objective of this course is to support the work you do in your role and build your knowledge of and confidence in making effective employment-related HR decisions.
The second of this two-course series will provide additional Human Resources fundamentals for those workers touching the HR function without necessarily having an HR background. This course will cover more strategic HR initiatives, helping you directly and by extension your employee group, to deliver on strategic goals. We will pay special attention to Federal employment laws as they guide the functional areas addressed in the course. The objective of this course is to support the work you do in your role and build your knowledge of and confidence in making effective employment-related HR decisions.
The topics include:
- Week One: Leadership — Being a great leader and building leaders throughout your organization (Key areas: Building your network, change management, leadership and motivation theories, strategic planning, and succession planning)
- Week Two: Compensation and Benefits — Identify and implement a successful philosophy to your total rewards (Key areas: Philosophy of compensation, benefits package for recruitment and retention)
- Week Three: Risk and Rewards — What to plan for, build towards, and mitigate within your organization (Key areas: Risk management and technology considerations)
- Week Four: Diversity, Equity, Inclusion, Belonging and Justice — Be transformative in building your culture, with particular emphasis to DEI (Key areas: Understanding terms, execution of initiatives, and why it matters)
- Week Five: Federal Employment Laws 2 — Key laws that drive the employment experience (Key areas: Review of select Federal laws)
- Week Six: Where to Go from Here — Plotting your future from an HR perspective (Key areas: Certification opportunities and course review)
The live Zoom lessons will be held on Thursdays from 12-1 p.m. Central Time. These lessons will also be recorded for on-demand access.
Audience Level
Intermediate
Completing both HR 1 and HR 2 courses gives you access to the Legal Management HR Specialist Certificate Program.
CLM Credits
Meet minimum course requirements and earn these credits toward your CLM application or recertification.
- Application: 5 hours of credit in Organizational Development
- Functional Specialist Credit: 5 hours of credit in Human Resources Management
- Recertification: 5 hours of credit in HR Management and 1 hour of credit in Substance Abuse
Continuing Education Credits
Society for Human Resource Management (SHRM) The Association of Legal Administrators is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program has been submitted for 6 PDCs.
Knowledge Domains: HR Expertise; Critical Evaluation; Relationship Management
HR Certification Institute (HRCI) The HR 2 Course has been pre-approved for 6 hours of recertification credits toward PHR and SPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.
Functional Areas: Total Rewards; Talent Planning and Acquisition; Talent Development and Management
Course Requirements
Each course has a start and end date. To receive the course completion certificate and CLM, SHRM and HRCI credits, all weekly assignments must be completed and quizzes passed with a score of 70% or higher by the last day of the course.
John Newton, SHRM-SCP, SPHR (Moderator)
John Newton and Associates
John Newton, SHRM-SCP, SPHR, is a Human Resources and Learning and Development professional. He is a coach, consultant, trainer, teacher and public speaker who specializes in helping people and organizations reach their ultimate potential. His company, John Newton and Associates (JNA), provides people-development services in higher education, government, non-profit and for-profit organizations within a diverse variety of industries. Newton’s philosophy is “Kindness is the bottom line.” Be kind to your employees and they will remain engaged and motivated — employees who know they matter will be more productive, positively impacting your company’s bottom line. Be kind to your customers and they will come back for more — customer loyalty builds business and your bottom line. He has been an instructor for DePaul University and Northern Illinois University for nearly 20 years.
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Contains 16 Component(s), Includes Credits
Do the complexities of financial information and analysis keep you up at night? This interactive online program will focus on the budgeting, financial reporting, analysis of cash flow, model building, and variance within a law firm. You will be guided to apply the skills gained in the course by interpreting financial statements, calculating and interpreting various financial ratios, conducting profit analyses, and analyzing comparative financial information across fiscal years. Case studies, lectures, videos, readings, and assessments will be used.
Session 2: Financial Management — Interpreting Financial Data & Decision-Making
Do the complexities of financial information and analysis keep you up at night? This interactive online program focuses on budgeting, financial reporting, cash flow analysis, model building, and variance analysis within a law firm.
You will apply the skills gained in the course by interpreting financial statements, calculating and analyzing financial ratios, conducting profit analyses, and comparing financial performance across fiscal years. Instructional methods include case studies, lectures, videos, readings, and assessments.
This session covers essential topics such as automated financial management systems, alternative fee arrangements, financial controls, client matter budgeting, and electronic billing.
In this second session of Financial Management: Law Firm Accounting, you will begin to decode the "Financial Story" and how to use the numbers to guide leadership decisions.
The following is an outline of the topics.
Week 1: The Financial Story
As a Law Firm leader, you must develop two essential skills: reading and effectively communicating financial data effectively.
By the end of this class, you will be able to:
- Identify financial statements and the stories they tell.
- Communicate financial information to non-financial team members.
- Differentiate between the financial information partners need to know vs. what other staff members require.
Week 2: Managing the Firm Through KPIs
Key Performance Indicators (KPIs) provide measurable insights into a firm’s financial health and operational success.
By the end of this class, you will be able to:
- Explain what KPIs are.
- Create a framework for developing the right KPIs.
Week 3: Forecasting and Planning
Gaining insight into financial data allows firms to look ahead and make informed decisions.
By the end of this class, you will be able to:
- Use the numbers to look forward.
- Model the behavior that impacts results.
- Create a baseline budget.
Week 4: Staffing, Compensation, and Capacity Planning
Compensation, productivity, and capacity planning are essential for a law firm’s long-term growth.
By the end of this class, you will be able to:
- Describe staff and partner compensation plans, including bonus plans and options.
- Measure staff productivity and performance.
- Compute employee ROI calculations.
- Implement capacity planning strategies.
Week 5: Trade-offs and Tough Choices
Sometimes you have to make hard decisions. You can use financial data to provide objective insights when making difficult business decisions.
By the end of this class, you will be able to:
- Identify financial factors in key business decisions
- Gather and analyze relevant financial data
- Apply data and your financial knowledge from this course to identify ways to identify and address financial concerns
Week 6: Tracking and Reporting
Accurate financial tracking and reporting ensure data integrity and informed decision-making.
By the end of this class, you will be able to:
- Identify the roles and responsibilities for financial data integrity.
- Explain best practices for data review.
- Utilize practice management software for tracking financial performance.
- Identify tools for financial reporting and analysis.
Additional Information:
The live lessons will be held on Tuesdays from 1:30-2:30 p.m. Central Time. These lessons will also be recorded for on-demand access.
This course is offered at a cost of $549 for ALA members and $679 for nonmembers, and is available at a discounted rate as a part of a package.
Audience Level
Intermediate
Course Textbook
A textbook is NOT required for this course. All reading materials will be provided.
Cancellation Policy
All cancellations must be made in writing and submitted via email to elearning@alanet.org. The following cancellation fee scales will apply:
- After registration but prior to 50% penalty date: $125 fee
- Four weeks before start of the course: 50% of fee paid
- Two weeks before the start of the course and thereafter: No refund
Completing both FM 1 and FM 2 courses gives you access to the Legal Management Finance Specialist Certificate Program.
CLM Credits
Meet minimum course requirements and earn 6 hours of CLM credit. This can take the following forms.
- CLM Application Credit: Organizational Development
- CLM Functional Specialist Credit: Financial Management
- CLM Recertification: Financial Management
Course Requirements
Each course has a start and end date. To receive the course completion certificate and CLM credits, all weekly assignments must be completed and quizzes passed with a score of 70% or higher.
Terrell A. Turner, CPA (Moderator)
Founder
TLTurner Group
Terrell A. Turner, CPA, is a 40 under 40 Black CPA, 40 under 40 Global Finance leader, and two-time Top 20 Global Finance Influencer. In 2020, he founded the TLTurner Group, which gained recognition from The New York Times for the bookkeeping and fractional chief financial officer work that they provide for law firms and small businesses. Outside of running a finance firm, Turner is dedicated to helping more leaders make finance less complicated by serving as the chair of the Law Firm Finance Committee with the LP division of the American Bar Association. He hosts multiple podcasts. including Law Firms+Finance, Stuff Your Accountant Isn’t Telling You and the Law Practice Today Podcast.
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Contains 2 Component(s), Includes Credits
This practical session will explore modern, adaptable approaches to project management tailored to the unique environment of law firms and to different types of projects.
Legal administrators are increasingly tasked with driving efficiency, streamlining processes, improving cross-functional collaboration and executing operational initiatives that support firmwide goals on time and within budget. This practical session will explore modern, adaptable approaches to project management tailored to the unique environment of law firms and to different types of projects. You'll learn how to apply core project management principles with clarify and confidence for when you are leading a technology rollout, operational change or a strategic initiative. We'll discuss how to recognize the right tools, frameworks and leadership styles to use in different contexts as well as how to move from reactive task-doing to proactive project leadership. Gain insight into aligning teams, managing scope and resources and communicating project value.
Objectives:
- Discover how to structure and manage legal operations projects from planning through execution in the law firm environment.
- Learn how to deploy project management tools and communication strategies based on project scope, stakeholders and firm culture.
- Determine the shift from reactive problem-solving to proactive thought leadership in legal operations.
Webinars are $39 for ALA members and $99 for the public.
CLM® Application Credit: 1.0 hour(s) of Operational Development.
CLM® Application Credit for Functional Specialists: 1.0 hour(s) in the subject area of Operations Management (OM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.
CLM® Recertification Credit: 1.0 hour(s) in the subject area of Operations Management (OM).*Please contact certification@alanet.org for information regarding continuing education credits. CE credit offered for this program is applicable for 3 years following the live session.
Melissa Hansel
LPM Certified
Outlook Advisory Group
Melissa Hansel is a legal operations expert with 18+ years of experience guiding teams to streamline operations, scale revenue, optimize client outcomes and build high performance. Hansel combines legal workflow and technical expertise with a passion for organizational development, communication, collaboration and innovation. She guides legal teams in improving processes, developing leaders, optimizing operations, and achieving long-term growth. As a speaker, she offers practical insights to empower legal professionals and drive success.
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Contains 2 Component(s), Includes Credits
The real challenge isn't stress itself, but our reactions to it. Fortunately, we can learn to control these reactions.
Stress is a leading cause of health issues, accounting for 60–90% of doctor visits and causing over 1 million workers to miss work daily, costing companies approximately $602 per employee annually.
The real challenge isn't stress itself, but our reactions to it. Fortunately, we can learn to control these reactions.
In this session, you'll discover cutting-edge self-care techniques — affirmations, visualization, breathwork, mindfulness, and mini-meditations — that you and your team can implement to enhance well-being.
Learn to master a mini-meditation that can be practiced anytime. Understand how visualization can boost leadership and performance outcomes. Explore how your words and thoughts influence your daily life. Incorporate all your senses into daily mindfulness to reduce stress and regain control, leading to greater peace and productivity.
Learning Objectives:
- Identify emotional, physical, and behavioral signs of stress.
- Examine current research on meditation, positive self-talk, and visualization, and how to incorporate them into your workday.
- Discover a simple technique, known as a mini-meditation, and mindfulness practices to halt the stress response in its tracks.
- Learn how daydreams can enhance immune function and promote relaxation.
- Learn how to integrate mindfulness into your day, even with a busy schedule.
This webinar is $39 for ALA Members and $99 for the public.
CLM Application Credit: 1 hour of Self-Management Skills.
This webinar is not available for CLM Functional Specialist or CLM Recertification Credit.
This webinar has been submitted for HRCI and SHRM credit.
Kathy Gruver, PhD
Kathy Gruver, PhD, is an international motivational speaker, multiple award-winning author of eight books and certified life and couples coach. She is also a podcast host, hypnotherapist and psychedelic coach. She has spoken over 300 times on four continents, three cruise ships and a handful of islands, including two TEDx talks. Her ability to weave her formal learning with practical experience and humor makes her an in-demand speaker. She earned her PhD in natural health and has studied mind-body medicine at the Benson Henry Institute for Mind-Body Medicine at Harvard. She is a frequent guest on radio and TV. Her audiences include emergency personnel, nurses and physicians, teachers, veterinarians, travel professionals, executives and countless more.
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Contains 2 Component(s), Includes Credits
How AI can be used securely and effectively across legal administration, operations and support roles.
Legal professionals who support attorneys are under growing pressure to do more with less. Artificial Intelligence (AI) isn't about replacing your expertise - it's about extending it. This webinar provides a focused, practical introduction to how AI can be used securely and effectively across legal administration, operations, and support roles.
You'll leave with concrete examples, usable templates and an understanding of what to do and what to avoid when integrating AI into your daily workflow.
No coding. No jargon. Just clear guidance designed for those who keep the legal engine running.
Learning Objectives
Following this session, you will be able to:
- Discover potential uses of AI in legal administration, operations, and support tasks
- Construct AI prompts that increase the accuracy and relevance of results
- Reframe common risks associated with AI use in legal settings
- Measure client confidentiality by using AI tools in alignment with firm protocols
- Apply AI to real-world administrative tasks like summarizing notes, drafting communications and organizing internal documentation
This webinar is $39 for ALA members and $99 for the public.
CLM® Application Credit: 1.0 hour(s) of Information Technology
CLM® Application Credit for Functional Specialists: 1.0 hour(s) in the subject area of Operations Management (OM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.
CLM® Recertification Credit: 1.0 hour(s) in the subject area of Operations Management (OM)
Spencer Smith
Spencer X Smith consults for and invests in dozens of high-tech projects and teaches using simple language. His company AmpliPhi has worked with legal industry clients since 2015, and he has spoken at dozens of ALA events. After his 2025 ALA Conference session, he earned an average post-speech evaluation rating of 4.94/5.0. Audience feedback described his talk as 'the best AI session of the week' and praised his clear, actionable insights.
Spencer teaches AI-related topics at the University of Wisconsin and is an AI consultant for the world's largest bond manager (PIMCO). He's a graduate of the Economics of Digital Assets program at the University of Pennsylvania, and is the author of Amazon Bestseller ROTOMA: The ROI of Social Media Top of Mind.
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