Webinars
Upcoming as well as on-demand webinars are available here. Watch this short video for how to find, register for and participate in webinars through the system.
Most webinars are $50 for members and $125 for non-members. Each registration is for one attendee. CLM credit can be received for ALA live or on-demand webinars and many webinars have been approved for HRCI and SHRM recertification credits. See each webinar description for specifics.
Any questions should be directed to elearning@alanet.org.
123 Results
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Contains 1 Component(s) Includes a Live Web Event on 10/07/2026 at 2:00 PM (CDT)
This webinar shows how Kanban techniques can help law practices become more profitable, sustainable and scalable while elevating client service.
Kanban boards are everywhere — built into legal tools like Clio, Lawmatics and LegalBoards, and in general platforms like Trello, ClickUp and Monday. Yet, many firms still aren’t using them, and those that are often tap into only a fraction of their potential. This webinar shows how Kanban techniques can help law practices become more profitable, sustainable and scalable while elevating client service. Learn how (and why) to spot and fix bottlenecks, use proven methods to reduce handoffs and keep work moving and apply simple flow metrics to help teams deliver on time, every time — with fewer late nights and weekends. See how these methods reduce firefighting, prevent work from slipping through the cracks and set a sustainable pace for you and your team.
Bonus: The same techniques support key ethical duties, protecting your firm while building client trust.
Learning Objectives:
- Learn the core principles of the Kanban Method and understand how to structure law firm boards for visibility, clarity and workflow control
- Implement sustainable workflow practices that reduce firefighting, prevent work from falling through the cracks and support healthier workloads for legal professionals
- Recognize how Kanban practices support ethical obligations related to competence, diligence, communication, and client service while strengthening client trust
This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 26CLM for a $5 discount
Kanban boards are everywhere — built into legal tools like Clio, Lawmatics and LegalBoards, and in general platforms like Trello, ClickUp and Monday. Yet, many firms still aren’t using them, and those that are often tap into only a fraction of their potential. This webinar shows how Kanban techniques can help law practices become more profitable, sustainable and scalable while elevating client service. Learn how (and why) to spot and fix bottlenecks, use proven methods to reduce handoffs and keep work moving and apply simple flow metrics to help teams deliver on time, every time — with fewer late nights and weekends. See how these methods reduce firefighting, prevent work from slipping through the cracks and set a sustainable pace for you and your team.
Bonus: The same techniques support key ethical duties, protecting your firm while building client trust.
Learning Objectives:
- Learn the core principles of the Kanban Method and understand how to structure law firm boards for visibility, clarity and workflow control
- Implement sustainable workflow practices that reduce firefighting, prevent work from falling through the cracks and support healthier workloads for legal professionals
- Recognize how Kanban practices support ethical obligations related to competence, diligence, communication, and client service while strengthening client trust
This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 26CLM for a $5 discount
CLM Application Credit: 1 hour of Writing Skills
CLM Functional Specialist Credit: 1 hour of Operations Management
CLM Recertification Credit: 1 hour of Operations Management
John Grant
Founder
Agile Attorney Consulting
John E. Grant helps law practices become more profitable, sustainable and scalable for their owners and their communities. As founder of Agile Attorney Consulting, he’s spent over a decade applying proven Agile, Lean and Kanban methods to transform law firm operations. Focusing on process improvement and legal project management, John has helped thousands of legal professionals boost profitability, engage teams, reduce overwhelm and deliver exceptional client service.
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Contains 1 Component(s) Includes a Live Web Event on 09/23/2026 at 2:00 PM (CDT)
This session teaches you how to decode facial features to quickly understand communication styles, decision-making processes and priorities before anyone speaks.
Audience Feedback from Brian Galke's "Decoding People to Overcome Digital Disconnect" session at ALA's 2026 Annual Conference and Expo:
"This was THE BEST session I have been to."
"(I learned) that you could look at a person's facial features to determine the best way to interact with them."
"Brian did a great job of getting straight to the point, effectively communicating his overarching goal and spending time with the group to practice what he just taught us. It was incredible."
"Eye opening session. I don’t always know how to explain my gut feelings about people and this really helped explain it, so I can be more systemically intentional with my approach."
Decoding Faces for Legal Leaders – Building Rapport, Resolving Conflict and Gaining a Tactical Advantage
In the legal world, success depends on more than expertise — it’s from how well you connect with people. This webinar will teach you how to decode facial features to quickly understand communication styles, decision-making processes and priorities before anyone speaks.
Whether meeting with a prospective client or supporting attorneys during trial prep, knowing how to quickly read and adapt to different personalities ensures stronger relationships and better results.
By the end of this webinar, you’ll walk away with practical tools you can use the moment you get back to your office — in interviews, performance reviews, client meetings and even hallway conversations.
If you’ve ever wished you could “read people” better, this is your chance to learn the skill that can transform both your professional effectiveness and your daily interactions.
Learning Objectives:
- Improve communication in high-stakes conversations
- Resolve conflict and build trust faster
- Enhance team leadership and culture
- Gain a competitive edge in client service
This webinar is $50 for ALA members and $125 for non-members. Current CLMs may use the code 26CLM for a $5 discount.
Audience Feedback from Brian Galke's "Decoding People to Overcome Digital Disconnect" session at ALA's 2026 Annual Conference and Expo:
"This was THE BEST session I have been to."
"(I learned) that you could look at a person's facial features to determine the best way to interact with them."
"Brian did a great job of getting straight to the point, effectively communicating his overarching goal and spending time with the group to practice what he just taught us. It was incredible."
"Eye opening session. I don’t always know how to explain my gut feelings about people and this really helped explain it, so I can be more systemically intentional with my approach."
Decoding Faces for Legal Leaders – Building Rapport, Resolving Conflict and Gaining a Tactical Advantage
In the legal world, success depends on more than expertise — it’s from how well you connect with people. This webinar will teach you how to decode facial features to quickly understand communication styles, decision-making processes and priorities before anyone speaks.
Whether meeting with a prospective client or supporting attorneys during trial prep, knowing how to quickly read and adapt to different personalities ensures stronger relationships and better results.
By the end of this webinar, you’ll walk away with practical tools you can use the moment you get back to your office — in interviews, performance reviews, client meetings and even hallway conversations.
If you’ve ever wished you could “read people” better, this is your chance to learn the skill that can transform both your professional effectiveness and your daily interactions.
Learning Objectives:
- Improve communication in high-stakes conversations
- Resolve conflict and build trust faster
- Enhance team leadership and culture
- Gain a competitive edge in client service
This webinar is $50 for ALA members and $125 for non-members. Current CLMs may use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Communication Skills
CLM Functional Specialist Credit: 1 hour of Legal Industry/Business Management
CLM Recertification Credit: 1 hour of Communications and Organizational Management
Brian Galke
Founder | Keynote Speaker
Subtle Skills
Brian Galke, “The Decoding Detective,” is an expert in communication and a dynamic speaker. Galke used his positions in retail, service and Helpdesk to master interpersonal skills, eventually discovering the game-changing technique of Decoding Facial Features. This skill helped him climb from Introvert on the Helpdesk role to Regional Vice President of Sales, managing a $40 million book of business.
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Contains 1 Component(s) Includes a Live Web Event on 09/02/2026 at 2:00 PM (CDT)
Most legal administrators didn't get into this role to put out fires every day. But in firms without documented systems, consistent workflows, and clear role accountability, reactive management becomes the default.
Most legal administrators didn't get into this role to put out fires every day. But in firms without documented systems, consistent workflows and clear role accountability, reactive management becomes the default. The result: Administrators spend the majority of their time managing operational chaos instead of leading the firm forward. This session gives legal administrators a practical, immediately usable framework for moving from reactive to ready. Using a live operational diagnostic, attendees will assess their firm's current state across four core areas: workflow consistency, technology utilization, role clarity, and revenue operations. They will leave with a scored self-assessment, a prioritized action list, and a 30-day implementation roadmap they can begin the same week. This session is designed for administrators managing firms of any size, in any practice setting. The framework is transferable across private law firms, corporate legal departments, and government law offices. No prior operations training is required. Attendees come with their current reality and leave with a concrete plan.
Learning Objectives:
- Identify operational gaps that contribute to reactive management and operational inefficiencies
- Apply a framework for documenting and standardizing key administrative processes
- Construct a prioritized 30-day action plan addressing key operational gaps, including clear steps, owners and success metrics
Most legal administrators didn't get into this role to put out fires every day. But in firms without documented systems, consistent workflows and clear role accountability, reactive management becomes the default. The result: Administrators spend the majority of their time managing operational chaos instead of leading the firm forward. This session gives legal administrators a practical, immediately usable framework for moving from reactive to ready. Using a live operational diagnostic, attendees will assess their firm's current state across four core areas: workflow consistency, technology utilization, role clarity, and revenue operations. They will leave with a scored self-assessment, a prioritized action list, and a 30-day implementation roadmap they can begin the same week. This session is designed for administrators managing firms of any size, in any practice setting. The framework is transferable across private law firms, corporate legal departments, and government law offices. No prior operations training is required. Attendees come with their current reality and leave with a concrete plan.
Learning Objectives:
- Identify operational gaps that contribute to reactive management and operational inefficiencies
- Apply a framework for documenting and standardizing key administrative processes
- Construct a prioritized 30-day action plan addressing key operational gaps, including clear steps, owners and success metrics
CLM Application Credit: 1 hour of Organizational Development.
CLM Functional Specialist Credit: 1 hour of Operations Management.
CLM Recertification Credit: 1 hour of Operations Management.Donisha Moreno, MBA
Founder & Principal Consultant
Momentum Management & Consulting, LLC
Donisha Moreno, MBA, is the Founder and Principal Consultant of Momentum Management & Consulting, LLC, a fractional COO firm specializing in law firm operations. With 19 years of experience inside legal and professional services environments, she builds the operational infrastructure that gives legal administrators the systems, structure, and credibility to lead meaningful firm-wide change.
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Contains 1 Component(s) Includes a Live Web Event on 08/05/2026 at 2:00 PM (CDT)
This is a practical session for legal administrators, who help prevent malpractice and ethics complaints tied to conflicts of interest and breaches of confidentiality.
This is a practical session for legal administrators, who help prevent malpractice and ethics complaints tied to conflicts of interest and breaches of confidentiality. These issues often arise from systemic failures, outdated processes or poor communication rather than intentional misconduct. The session will show how policies, conflict-checking tools and firm culture work together to uphold ethical duties and reduce risk. Through real case studies, interactive scenarios and peer discussion, attendees will learn to spot risk, support lawyers in meeting professional responsibilities and implement practical safeguards. Grounded in key ABA Model Rules, this session offers concrete, actionable guidance for private firms, corporate legal teams and government offices alike.
Learning Objectives:
- Identify risk scenarios behind conflicts and confidentiality breaches
- Enhance systems and AI tools to manage risks
- Apply ABA Model Rules to real cases, building firmwide strategies that strengthen ethics through leadership, policy and culture
This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 26CLM for a $5 discount.
This is a practical session for legal administrators, who help prevent malpractice and ethics complaints tied to conflicts of interest and breaches of confidentiality. These issues often arise from systemic failures, outdated processes or poor communication rather than intentional misconduct. The session will show how policies, conflict-checking tools and firm culture work together to uphold ethical duties and reduce risk. Through real case studies, interactive scenarios and peer discussion, attendees will learn to spot risk, support lawyers in meeting professional responsibilities and implement practical safeguards. Grounded in key ABA Model Rules, this session offers concrete, actionable guidance for private firms, corporate legal teams and government offices alike.
Learning Objectives:
- Identify risk scenarios behind conflicts and confidentiality breaches
- Enhance systems and AI tools to manage risks
- Apply ABA Model Rules to real cases, building firmwide strategies that strengthen ethics through leadership, policy and culture
This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Organizational Development
CLM Functional Specialist Credit: 1 hour of Legal Industry/Business Management
CLM Recertification Credit: 1 hour of Business EthicsJoyvan Malbon-Griffin
Regional Director
Minnesota Lawyers Mutual Insurance Company
Joyván Malbon-Griffin, Esq. (Joy) is a Regional Director and Claims Attorney with Minnesota Lawyers Mutual (MLM). Prior to joining MLM, Malbon-Griffin practiced complex civil litigation in state and federal court. In her daily tasks, she assists firms with the securement of liability insurance and provides risk management to firms for topics including ethical malpractice prevention, case file management, trust account management and cybersecurity.
Keirnan Waters
Regional Director
Minnesota Lawyers Mutual Insurance Company
Kiernan Waters, Esq., is the Maryland Director for Minnesota Lawyers Mutual Insurance Company, where she partners with attorneys, judges, mediators and bar associations across the state to provide trusted professional liability coverage and meaningful risk management resources. Waters launched her legal career in Annapolis as an estate planning attorney. In 2024, she was named a Fellow of the Maryland Bar Foundation in recognition of her advancement of the legal profession.
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Contains 4 Component(s) Includes Multiple Live Events. The next is on 08/05/2026 at 12:00 PM (CDT)
** Waitlist Note: As of June 11, we have a waitlist for this program. Click "More Information" to learn how to join the list. ** ALA's Legal Operations Bootcamp for Administrative Professionals is a practical, career-building program designed to equip new and aspiring legal administrative assistants with the essential skills, tools and confidence needed to thrive in today’s modern legal workplace. Through four dynamic 90-minute sessions, participants will build a strong understanding of legal office operations, develop core administrative competencies and learn to work effectively with the technologies shaping the profession.
Waitlist Note: As of June 11, we have a waitlist for this program. If you would like to add your name to the waitlist but do not have an existing account, create an account at ALA | Association of Legal Administrators, then use those credentials to login here ALA Learning: Home. When you have logged in, you will see the "Add yourself to wait list" button for this course appear. If you have questions please email eLearning@alanet.org.
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ALA's Legal Operations Bootcamp for Administrative Professionals is a practical, career-building program designed to equip new and aspiring legal administrative assistants with the essential skills, tools and confidence needed to thrive in today’s modern legal workplace. Through four dynamic 90-minute sessions, participants will build a strong understanding of legal office operations, develop core administrative competencies and learn to work effectively with the technologies shaping the profession.
Across the program, attendees will explore how legal offices function, learn to navigate foundational legal terminology and document types, and understand how organizational structures and court systems impact daily workflows. The curriculum emphasizes real-world administrative excellence — from calendaring and deadline management to meeting preparation, billing basics, document formatting and professional communication.
Recognizing the rapid digital evolution of the field, the Legal Operations Bootcamp also introduces participants to essential legal technologies, including e-filing processes, digital file management and cybersecurity best practices. Ethical considerations and early responsible use of AI in legal settings are highlighted throughout to ensure participants build a strong professional and ethical foundation.
The program concludes with a forward-looking session on career development, confidentiality and ethics, communication, conflict navigation, and the many pathways available for long-term success in the profession.
Participants will leave the bootcamp with practical, job-ready skills they can apply immediately — along with the knowledge and confidence to support their teams effectively and advance within the legal field.
This boot camp is $250 for ALA members and $350 for non-members. If you are interested in a group rate (5 or more participants), please email elearning@alanet.org.
Course Syllabus:
Wednesday, August 5, 2026, 12:00 pm - 1:30 pm Central Time
Session 1: Understanding the Legal Workplace (90 minutes)
- Understand legal office roles and workflows
- Build foundational legal terminology
- Distinguish legal document types
- Recognize basic court structures and how they affect administrative work
- Recognize administrative processes unique to each organization
- Understand workplace professionalism, office etiquette and communication expectations
- Identify foundational ethical boundaries in early AI and technology use
Wednesday, August 12, 2026, 12:00 pm - 1:30 pm Central Time
Session 2: Essential Administrative Functions (90 minutes)
- Master calendaring and deadline management
- Learn organizational prioritization skills
- Understand timekeeping and billing
- Format and proofread legal correspondence
- Manage meetings, agendas and action items, and follow-up professionally
Wednesday, August 19, 2026, 12:00 pm - 1:30 pm Central Time
Session 3: Working Smarter with Legal Tech (90 minutes)
- Navigate essential legal software
- Apply e-filing procedures
- Strengthen cybersecurity awareness
- Manage digital files effectively
Wednesday, August 26, 2026, 12:00 pm - 1:30 pm Central Time
Session 4: Thriving in Your Legal Career (90 minutes)
- Implement confidentiality and ethics standards
- Strengthen communication and teamwork
- Navigate workplace conflict
- Explore certification and career pathways
Waitlist Note: As of June 11, we have a waitlist for this program. If you would like to add your name to the waitlist but do not have an existing account, create an account at ALA | Association of Legal Administrators, then use those credentials to login here ALA Learning: Home. When you have logged in, you will see the "Add yourself to wait list" button for this course appear. If you have questions please email eLearning@alanet.org.
____________________________________________________________________________________________________
ALA's Legal Operations Bootcamp for Administrative Professionals is a practical, career-building program designed to equip new and aspiring legal administrative assistants with the essential skills, tools and confidence needed to thrive in today’s modern legal workplace. Through four dynamic 90-minute sessions, participants will build a strong understanding of legal office operations, develop core administrative competencies and learn to work effectively with the technologies shaping the profession.
Across the program, attendees will explore how legal offices function, learn to navigate foundational legal terminology and document types, and understand how organizational structures and court systems impact daily workflows. The curriculum emphasizes real-world administrative excellence — from calendaring and deadline management to meeting preparation, billing basics, document formatting and professional communication.
Recognizing the rapid digital evolution of the field, the Legal Operations Bootcamp also introduces participants to essential legal technologies, including e-filing processes, digital file management and cybersecurity best practices. Ethical considerations and early responsible use of AI in legal settings are highlighted throughout to ensure participants build a strong professional and ethical foundation.
The program concludes with a forward-looking session on career development, confidentiality and ethics, communication, conflict navigation, and the many pathways available for long-term success in the profession.
Participants will leave the bootcamp with practical, job-ready skills they can apply immediately — along with the knowledge and confidence to support their teams effectively and advance within the legal field.
This boot camp is $250 for ALA members and $350 for non-members. If you are interested in a group rate (5 or more participants), please email elearning@alanet.org.
Course Syllabus:
Wednesday, August 5, 2026, 12:00 pm - 1:30 pm Central Time
Session 1: Understanding the Legal Workplace (90 minutes)
- Understand legal office roles and workflows
- Build foundational legal terminology
- Distinguish legal document types
- Recognize basic court structures and how they affect administrative work
- Recognize administrative processes unique to each organization
- Understand workplace professionalism, office etiquette and communication expectations
- Identify foundational ethical boundaries in early AI and technology use
Wednesday, August 12, 2026, 12:00 pm - 1:30 pm Central Time
Session 2: Essential Administrative Functions (90 minutes)
- Master calendaring and deadline management
- Learn organizational prioritization skills
- Understand timekeeping and billing
- Format and proofread legal correspondence
- Manage meetings, agendas and action items, and follow-up professionally
Wednesday, August 19, 2026, 12:00 pm - 1:30 pm Central Time
Session 3: Working Smarter with Legal Tech (90 minutes)
- Navigate essential legal software
- Apply e-filing procedures
- Strengthen cybersecurity awareness
- Manage digital files effectively
Wednesday, August 26, 2026, 12:00 pm - 1:30 pm Central Time
Session 4: Thriving in Your Legal Career (90 minutes)
- Implement confidentiality and ethics standards
- Strengthen communication and teamwork
- Navigate workplace conflict
- Explore certification and career pathways
CLM Application Credit: 6 hours of Organizational Development.
CLM Functional Specialist Credit: 6 hours of Legal Industry/Business Management.
CLM Recertification Credit: 6 hours of Legal Industry/Business Management.
Whitney Harvey
Founder and Principal
The Self Coached Lawyer
Whitney M. Harvey, Esq., is the founder and principal of The Self Coached Lawyer, a coaching and consulting practice that focuses on helping legal professionals achieve life-work balance and reconnect with their passion for their work. For the past 15 years, she has honed her legal expertise through successful litigation while also devoting herself to assisting fellow legal professionals in achieving personal and professional growth. Her coaching also addresses time and stress management, along with the integration of mindful law approaches into legal practices to foster creative problem-solving. Harvey is currently pursuing a PhD in general psychology, specializing in industrial and organizational psychology. She holds an AV rating from Martindale-Hubbell, reflecting the highest level of professional excellence and ethics. Recognized as a Rising Star by Super Lawyers, she has also been named one of Phoenix’s “40 Under 40” for her outstanding contributions to her profession and community.
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Contains 2 Component(s), Includes Credits
What every law firm administrator needs to know to keep the firm compliant—and out of trouble.
What every law firm administrator needs to know to keep the firm compliant—and out of trouble. It only takes one ethical misstep to put an entire law firm at risk. From mishandled trust accounts to poor calendaring systems and client communication breakdowns, many of the most common violations stem from everyday operations—and that’s where firm administrators play a critical role.
In this session, attorney Jordan Turk will break down the top 10 ethical mistakes that trip up law firms and show you exactly how to prevent them. You’ll walk away with practical strategies, compliance tips and tech recommendations designed to help administrators safeguard the firm’s reputation, avoid attorney grievances and malpractice actions and keep everything running smoothly behind the scenes. Ethics isn’t just a legal issue—it’s an operational one. And the right administrative systems are your best first line of defense.
Learning Objectives:
- Identify red flags in billing, calendaring and communication before they become ethical violations
- Create firm-wide systems that support compliance with trust accounting and confidentiality rules
- Use technology to streamline processes, reduce errors and keep the firm audit-ready
This webinar is $50 for ALA members and $125 for non-members. Current CLMs may use the code 26CLM for a $5 discount.
What every law firm administrator needs to know to keep the firm compliant—and out of trouble. It only takes one ethical misstep to put an entire law firm at risk. From mishandled trust accounts to poor calendaring systems and client communication breakdowns, many of the most common violations stem from everyday operations—and that’s where firm administrators play a critical role.
In this session, attorney Jordan Turk will break down the top 10 ethical mistakes that trip up law firms and show you exactly how to prevent them. You’ll walk away with practical strategies, compliance tips and tech recommendations designed to help administrators safeguard the firm’s reputation, avoid attorney grievances and malpractice actions and keep everything running smoothly behind the scenes. Ethics isn’t just a legal issue—it’s an operational one. And the right administrative systems are your best first line of defense.
Learning Objectives:
- Identify red flags in billing, calendaring and communication before they become ethical violations
- Create firm-wide systems that support compliance with trust accounting and confidentiality rules
- Use technology to streamline processes, reduce errors and keep the firm audit-ready
This webinar is $50 for ALA members and $125 for non-members. Current CLMs may use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Organizational Development
CLM Functional Specialist Credit: 1 hour of Legal Industry/Business Management
CLM Recertification Credit: 1 hour of Business EthicsJordan Turk
Lawyer | Director of Education
Smokeball
Jordan Turk is a practicing attorney in Texas and the Director of Attorney Education and Development at Smokeball. In addition to her family law practice, she’s passionate about legal technology and how it can revolutionize law firms. After almost four years of practice with a high-asset family law firm in Houston (and after being frustrated at the lack of automation in her firm), she discovered the world of legal technology, which ultimately brought her to Smokeball.
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Contains 1 Component(s)
This session provides practical, real-world tools to help legal administrators navigate conflict with confidence—without taking sides, escalating tension, or avoiding difficult conversations.
Legal administrators are often caught in the middle—balancing the expectations of partners, attorneys, and staff, all while navigating strong personalities, competing priorities, and unspoken tension. Yet most professionals are never formally trained in how to manage conflict effectively in these high-pressure environments. This session provides practical, real-world tools to help legal administrators navigate conflict with confidence: without taking sides, escalating tension or avoiding difficult conversations. Drawing on experience working with professionals in complex, high-stakes environments, this session introduces a clear, actionable framework to help participants recognize underlying dynamics, separate facts from assumptions and respond in a way that builds trust and accountability. Attendees will leave with immediately applicable strategies to manage up, down and across their organization — reducing emotional reactivity, improving communication and fostering healthier, more productive working relationships within their firms.
Learning Objectives:
- Gain tools and strategies to improve communication
- Describe how to navigate conflict in high-pressure environments
- Engage in difficult conversations without increasing tension
Legal administrators are often caught in the middle—balancing the expectations of partners, attorneys, and staff, all while navigating strong personalities, competing priorities, and unspoken tension. Yet most professionals are never formally trained in how to manage conflict effectively in these high-pressure environments. This session provides practical, real-world tools to help legal administrators navigate conflict with confidence: without taking sides, escalating tension or avoiding difficult conversations. Drawing on experience working with professionals in complex, high-stakes environments, this session introduces a clear, actionable framework to help participants recognize underlying dynamics, separate facts from assumptions and respond in a way that builds trust and accountability. Attendees will leave with immediately applicable strategies to manage up, down and across their organization — reducing emotional reactivity, improving communication and fostering healthier, more productive working relationships within their firms.
Learning Objectives:
- Gain tools and strategies to improve communication
- Describe how to navigate conflict in high-pressure environments
- Engage in difficult conversations without increasing tension
CLM Application Credit: 1 hour of Communication Skills.
CLM Functional Specialist Credit: 1 hour of Human Resources.
CLM Recertification Credit: 1 hour of Communication and Organizational Management.
Taryn Abrahams, MFT
President/Workplace Behavioral Specialist
Empower Behavioral Services
Empower Behavioral Services was founded by Taryn Abrahams, Marriage and Family Therapist (MFT), a workplace behavior and leadership expert with nearly two decades of experience helping organizations strengthen communication, reduce conflict and build emotionally intelligent leaders. With a background in psychotherapy and behavioral science, Taryn bridges the gap between psychology and business — guiding companies to create workplaces where people feel respected, valued and protected.
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Contains 1 Component(s)
In this webinar, attendees will learn how to design and maintain a document management strategy that improves usability, reduces risk and supports firm growth.
A document management system should do more than store files. It should support efficiency, consistency, collaboration, compliance and scalability across the firm. Yet many law firms struggle with disorganized folder structures, inconsistent naming conventions, duplicate documents, poor email management and underutilized system capabilities.
In this webinar, attendees will learn how to design and maintain a document management strategy that improves usability, reduces risk and supports firm growth. The webinar will explore best practices for matter organization, folder structures, document naming conventions, retention considerations, internal document storage and workflow integrations. The session will also discuss how firms can leverage automation and AI-enabled tools within their existing systems to improve organization, searchability and operational efficiency without overcomplicating processes.
Whether your firm is implementing a new DMS or trying to bring order to an existing one, this webinar will provide actionable strategies legal administrators can immediately apply.Learning Objectives:
- Identify best practices for structuring and organizing law firm documents using consistent folder structures, matter setups, naming conventions and document types.
- Evaluate strategies for improving efficiency and reducing risk through document retention planning, email management and governance standards within a DMS.
- Explore automation, integrations and AI-enhanced workflows that can strengthen document organization, improve searchability and support long-term operational scalability.
This webinar is $50 for ALA members and $125 for non-members. Active CLMs may use the code 26CLM for a $5 discount.
A document management system should do more than store files. It should support efficiency, consistency, collaboration, compliance and scalability across the firm. Yet many law firms struggle with disorganized folder structures, inconsistent naming conventions, duplicate documents, poor email management and underutilized system capabilities.
In this webinar, attendees will learn how to design and maintain a document management strategy that improves usability, reduces risk and supports firm growth. The webinar will explore best practices for matter organization, folder structures, document naming conventions, retention considerations, internal document storage and workflow integrations. The session will also discuss how firms can leverage automation and AI-enabled tools within their existing systems to improve organization, searchability and operational efficiency without overcomplicating processes.
Whether your firm is implementing a new DMS or trying to bring order to an existing one, this webinar will provide actionable strategies legal administrators can immediately apply.Learning Objectives:
- Identify best practices for structuring and organizing law firm documents using consistent folder structures, matter setups, naming conventions and document types.
- Evaluate strategies for improving efficiency and reducing risk through document retention planning, email management and governance standards within a DMS.
- Explore automation, integrations and AI-enhanced workflows that can strengthen document organization, improve searchability and support long-term operational scalability.
This webinar is $50 for ALA members and $125 for non-members. Active CLMs may use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Information Technology.
CLM Functional Specialist Credit: 1 hour of Operations Management.
CLM Recertification Credit: 1 hour of Operations Management.
Melissa Hansel
LPM Certified
Outlook Advisory Group
Melissa Hansel is a legal operations expert with 18+ years of experience guiding teams to streamline operations, scale revenue, optimize client outcomes and build high performance. Hansel combines legal workflow and technical expertise with a passion for organizational development, communication, collaboration and innovation. She guides legal teams in improving processes, developing leaders, optimizing operations, and achieving long-term growth. As a speaker, she offers practical insights to empower legal professionals and drive success.
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Contains 2 Component(s), Includes Credits
Explore the hidden risks and operational pitfalls that arise when law firms delay technology updates.
Explore the hidden risks and operational pitfalls that arise when law firms delay technology updates. This ALA webinar dispels common misconceptions around “non-essential” upgrades and demonstrates how aging systems quietly increase security exposure, reduce productivity, and hinder AI and cloud readiness. Attendees will learn how to identify overlooked modernization opportunities and implement practical improvements that drive measurable impact.
Learning Objectives:
Identify common misconceptions that stall necessary technology upgrades in law firms
- Recognize operational and security risks introduced by aging systems
- Understand modernization strategies using Microsoft 365, cloud services and managed solutions
- Evaluate ROI and cost benefit models to strengthen leadership approval
- Communicate modernization needs effectively to attorneys and executive stakeholders
This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 26CLM for a $5 discount.
Explore the hidden risks and operational pitfalls that arise when law firms delay technology updates. This ALA webinar dispels common misconceptions around “non-essential” upgrades and demonstrates how aging systems quietly increase security exposure, reduce productivity, and hinder AI and cloud readiness. Attendees will learn how to identify overlooked modernization opportunities and implement practical improvements that drive measurable impact.
Learning Objectives:
Identify common misconceptions that stall necessary technology upgrades in law firms
- Recognize operational and security risks introduced by aging systems
- Understand modernization strategies using Microsoft 365, cloud services and managed solutions
- Evaluate ROI and cost benefit models to strengthen leadership approval
- Communicate modernization needs effectively to attorneys and executive stakeholders
This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Information Technology
CLM Functional Specialist Credit: 1 hour of Operations Management
CLM Recertification Credit: 1 hour of Operations Management
Sulabh Upadhyaya
Management Consultant
Kraft Kennedy
Sulabh Upadhyaya is an experienced Management Consultant with nearly twenty years in legal technology. Since joining Kraft Kennedy in 2008, he has advised law firms on operational and technology challenges, drawing on deep expertise in IT leadership and project management. Known for building strong client relationships, Sulabh delivers practical, actionable guidance that helps clients achieve successful outcomes. He is also a frequent speaker at ILTA and ALA events.
Charles Ottenweller
Chief Information Officer and management consultant
Kraft Kennedy
Charles Ottenweller is a legal-tech industry leader with more than 20 years of experience as a Chief Information Officer and management consultant, including 25 years with Kraft Kennedy advising law firms on information technology planning. He specializes in simplifying complex technology decisions by linking recommendations to each firm’s strategy, practices, concerns, and culture, and tailoring guidance to the organization’s current stage of evolution.
Charles has led and advised on firmwide initiatives spanning IT strategy and governance, service delivery models, security and risk, infrastructure modernization, and emerging technologies including AI. He is currently engaged in a multi-year assignment as Interim CIO of Cole Schotz, a leading 200-attorney ALAS member firm.
Known for his practical, plain-language approach and broad industry perspective on AI, evolving security requirements, and the future direction of IT in the legal sector, Charles has extensive speaking and professional engagement experience with ILTA, ALA, DRI, and other industry organizations. In his free time, he enjoys bicycling and traveling with his family.
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Contains 2 Component(s), Includes Credits
Learn how to use journey mapping to intentionally design client experiences that deliver real results and build a discipline that aligns your organization around what truly matters to your clients.
Many firms are prioritizing client experience, yet they still struggle with engagement, retention and consistency.
In this session, Dr. Mary Ritz explores how journey mapping can be leveraged as a strategic discipline to strengthen client experience and organizational performance. You will learn how to use journey mapping to intentionally design client experiences that deliver real results and build a discipline that aligns your organization around what truly matters to your clients. You’ll leave being able to answer where in your client journey you are unintentionally losing engagement, how consistent your experience is across touchpoints and teams, and whether your processes are designed around the client or internal priorities.
Learning Objectives:
- Discover why journey mapping is essential to improving client experience and driving performance.
- Learn how to center employee experience and internal alignment to shape every client interaction.
- Leverage AI to enhance insights, personalization and operational effectiveness across the client journey.
This webinar is $50 for ALA members and $125 for nonmembers. Current CLMs may use the code 26CLM for a $5 discount.
Many firms are prioritizing client experience, yet they still struggle with engagement, retention and consistency.
In this session, Dr. Mary Ritz explores how journey mapping can be leveraged as a strategic discipline to strengthen client experience and organizational performance. You will learn how to use journey mapping to intentionally design client experiences that deliver real results and build a discipline that aligns your organization around what truly matters to your clients. You’ll leave being able to answer where in your client journey you are unintentionally losing engagement, how consistent your experience is across touchpoints and teams, and whether your processes are designed around the client or internal priorities.
Learning Objectives:
- Discover why journey mapping is essential to improving client experience and driving performance.
- Learn how to center employee experience and internal alignment to shape every client interaction.
- Leverage AI to enhance insights, personalization and operational effectiveness across the client journey.
This webinar is $50 for ALA members and $125 for nonmembers. Current CLMs may use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Organizational Development.
CLM Functional Specialist: 1 hour of Legal Industry/Business Management.
CLM Recertification Credit: 1 hour of Legal Industry/Business Management.
Dr. Mary Ritz
Founder and Owner
Almenta International
Dr. Mary Ritz is the Owner and Founder of Almenta International. She holds a PhD in Business focusing on Customer Centricity, an MBA with a concentration in International Business and an undergraduate degree in Marketing. An international facilitator, speaker and consultant with over 10 years’ experience from a diverse background, Dr. Ritz has had the privilege of working at an international level in North America and across Africa with small, medium and large organizations. She is a thought-provoking facilitator and consultant who uses innovative approaches that bring training and learning to life – thus successfully empowering people from the inside out.
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Register
- Users - Free!
- More Information
- Discover why journey mapping is essential to improving client experience and driving performance.
