Webinars
Upcoming as well as on-demand webinars are available here. Watch this short video for how to find, register for and participate in webinars through the system.
Most webinars are $50 for members and $125 for non-members. Each registration is for one attendee. CLM credit can be received for ALA live or on-demand webinars and many webinars have been approved for HRCI and SHRM recertification credits. See each webinar description for specifics.
Any questions should be directed to elearning@alanet.org.
118 Results
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Contains 4 Component(s) Includes Multiple Live Events. The next is on 08/05/2026 at 12:00 PM (CDT)
ALA's Legal Operations Bootcamp for Administrative Professionals is a practical, career-building program designed to equip new and aspiring legal administrative assistants with the essential skills, tools and confidence needed to thrive in today’s modern legal workplace. Through four dynamic 90-minute sessions, participants will build a strong understanding of legal office operations, develop core administrative competencies and learn to work effectively with the technologies shaping the profession.
ALA's Legal Operations Bootcamp for Administrative Professionals is a practical, career-building program designed to equip new and aspiring legal administrative assistants with the essential skills, tools and confidence needed to thrive in today’s modern legal workplace. Through four dynamic 90-minute sessions, participants will build a strong understanding of legal office operations, develop core administrative competencies and learn to work effectively with the technologies shaping the profession.
Across the program, attendees will explore how legal offices function, learn to navigate foundational legal terminology and document types, and understand how organizational structures and court systems impact daily workflows. The curriculum emphasizes real-world administrative excellence — from calendaring and deadline management to meeting preparation, billing basics, document formatting and professional communication.
Recognizing the rapid digital evolution of the field, the Legal Operations Bootcamp also introduces participants to essential legal technologies, including e-filing processes, digital file management and cybersecurity best practices. Ethical considerations and early responsible use of AI in legal settings are highlighted throughout to ensure participants build a strong professional and ethical foundation.
The program concludes with a forward-looking session on career development, confidentiality and ethics, communication, conflict navigation, and the many pathways available for long-term success in the profession.
Participants will leave the bootcamp with practical, job-ready skills they can apply immediately — along with the knowledge and confidence to support their teams effectively and advance within the legal field.
This boot camp is $250 for ALA members and $350 for non-members. If you are interested in a group rate (5 or more participants), please email elearning@alanet.org.
Course Syllabus:
Wednesday, August 5, 2026, 12:00 pm - 1:30 pm Central Time
Session 1: Understanding the Legal Workplace (90 minutes)
- Understand legal office roles and workflows
- Build foundational legal terminology
- Distinguish legal document types
- Recognize basic court structures and how they affect administrative work
- Recognize administrative processes unique to each organization
- Understand workplace professionalism, office etiquette and communication expectations
- Identify foundational ethical boundaries in early AI and technology use
Wednesday, August 12, 2026, 12:00 pm - 1:30 pm Central Time
Session 2: Essential Administrative Functions (90 minutes)
- Master calendaring and deadline management
- Learn organizational prioritization skills
- Understand timekeeping and billing
- Format and proofread legal correspondence
- Manage meetings, agendas and action items, and follow-up professionally
Wednesday, August 19, 2026, 12:00 pm - 1:30 pm Central Time
Session 3: Working Smarter with Legal Tech (90 minutes)
- Navigate essential legal software
- Apply e-filing procedures
- Strengthen cybersecurity awareness
- Manage digital files effectively
Wednesday, August 26, 2026, 12:00 pm - 1:30 pm Central Time
Session 4: Thriving in Your Legal Career (90 minutes)
- Implement confidentiality and ethics standards
- Strengthen communication and teamwork
- Navigate workplace conflict
- Explore certification and career pathways
ALA's Legal Operations Bootcamp for Administrative Professionals is a practical, career-building program designed to equip new and aspiring legal administrative assistants with the essential skills, tools and confidence needed to thrive in today’s modern legal workplace. Through four dynamic 90-minute sessions, participants will build a strong understanding of legal office operations, develop core administrative competencies and learn to work effectively with the technologies shaping the profession.
Across the program, attendees will explore how legal offices function, learn to navigate foundational legal terminology and document types, and understand how organizational structures and court systems impact daily workflows. The curriculum emphasizes real-world administrative excellence — from calendaring and deadline management to meeting preparation, billing basics, document formatting and professional communication.
Recognizing the rapid digital evolution of the field, the Legal Operations Bootcamp also introduces participants to essential legal technologies, including e-filing processes, digital file management and cybersecurity best practices. Ethical considerations and early responsible use of AI in legal settings are highlighted throughout to ensure participants build a strong professional and ethical foundation.
The program concludes with a forward-looking session on career development, confidentiality and ethics, communication, conflict navigation, and the many pathways available for long-term success in the profession.
Participants will leave the bootcamp with practical, job-ready skills they can apply immediately — along with the knowledge and confidence to support their teams effectively and advance within the legal field.
This boot camp is $250 for ALA members and $350 for non-members. If you are interested in a group rate (5 or more participants), please email elearning@alanet.org.
Course Syllabus:
Wednesday, August 5, 2026, 12:00 pm - 1:30 pm Central Time
Session 1: Understanding the Legal Workplace (90 minutes)
- Understand legal office roles and workflows
- Build foundational legal terminology
- Distinguish legal document types
- Recognize basic court structures and how they affect administrative work
- Recognize administrative processes unique to each organization
- Understand workplace professionalism, office etiquette and communication expectations
- Identify foundational ethical boundaries in early AI and technology use
Wednesday, August 12, 2026, 12:00 pm - 1:30 pm Central Time
Session 2: Essential Administrative Functions (90 minutes)
- Master calendaring and deadline management
- Learn organizational prioritization skills
- Understand timekeeping and billing
- Format and proofread legal correspondence
- Manage meetings, agendas and action items, and follow-up professionally
Wednesday, August 19, 2026, 12:00 pm - 1:30 pm Central Time
Session 3: Working Smarter with Legal Tech (90 minutes)
- Navigate essential legal software
- Apply e-filing procedures
- Strengthen cybersecurity awareness
- Manage digital files effectively
Wednesday, August 26, 2026, 12:00 pm - 1:30 pm Central Time
Session 4: Thriving in Your Legal Career (90 minutes)
- Implement confidentiality and ethics standards
- Strengthen communication and teamwork
- Navigate workplace conflict
- Explore certification and career pathways
CLM Application Credit: 6 hours of Organizational Development.
CLM Functional Specialist Credit: 6 hours of Legal Industry/Business Management.
CLM Recertification Credit: 6 hours of Legal Industry/Business Management.
Whitney Harvey
Founder and Principal
The Self Coached Lawyer
Whitney M. Harvey, Esq., is the founder and principal of The Self Coached Lawyer, a coaching and consulting practice that focuses on helping legal professionals achieve life-work balance and reconnect with their passion for their work. For the past 15 years, she has honed her legal expertise through successful litigation while also devoting herself to assisting fellow legal professionals in achieving personal and professional growth. Her coaching also addresses time and stress management, along with the integration of mindful law approaches into legal practices to foster creative problem-solving. Harvey is currently pursuing a PhD in general psychology, specializing in industrial and organizational psychology. She holds an AV rating from Martindale-Hubbell, reflecting the highest level of professional excellence and ethics. Recognized as a Rising Star by Super Lawyers, she has also been named one of Phoenix’s “40 Under 40” for her outstanding contributions to her profession and community.
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Contains 1 Component(s) Includes a Live Web Event on 07/08/2026 at 2:00 PM (CDT)
This session provides practical, real-world tools to help legal administrators navigate conflict with confidence—without taking sides, escalating tension, or avoiding difficult conversations.
Legal administrators are often caught in the middle—balancing the expectations of partners, attorneys, and staff while navigating strong personalities, competing priorities, and unspoken tension. Yet most professionals are never formally trained in how to manage conflict effectively in these high-pressure environments. This session provides practical, real-world tools to help legal administrators navigate conflict with confidence—without taking sides, escalating tension, or avoiding difficult conversations. Drawing on experience working with professionals in complex, high-stakes environments, this session introduces a clear, actionable framework to help participants recognize underlying dynamics, separate facts from assumptions, and respond in a way that builds trust and accountability. Attendees will leave with immediately applicable strategies to manage up, down, and across the organization—reducing emotional reactivity, improving communication, and fostering healthier, more productive working relationships within their firms.
Learning Objectives:
- Gain tools and strategies to improve communication
- Describe how to navigate conflict in high-pressure environments
- Engage in difficult conversations without increasing tension
Legal administrators are often caught in the middle—balancing the expectations of partners, attorneys, and staff while navigating strong personalities, competing priorities, and unspoken tension. Yet most professionals are never formally trained in how to manage conflict effectively in these high-pressure environments. This session provides practical, real-world tools to help legal administrators navigate conflict with confidence—without taking sides, escalating tension, or avoiding difficult conversations. Drawing on experience working with professionals in complex, high-stakes environments, this session introduces a clear, actionable framework to help participants recognize underlying dynamics, separate facts from assumptions, and respond in a way that builds trust and accountability. Attendees will leave with immediately applicable strategies to manage up, down, and across the organization—reducing emotional reactivity, improving communication, and fostering healthier, more productive working relationships within their firms.
Learning Objectives:
- Gain tools and strategies to improve communication
- Describe how to navigate conflict in high-pressure environments
- Engage in difficult conversations without increasing tension
CLM Application Credit: 1 hour of Communication Skills.
CLM Functional Specialist Credit: 1 hour of Human Resources.
CLM Recertification Credit: 1 hour of Communication and Organizational Management.
Taryn Abrahams, LMFT
President/Workplace Behavioral Specialist
Empower Behavioral Services
Empower Behavioral Services was founded by Taryn Abrahams, Marriage and Family Therapist (MFT), a workplace behavior and leadership expert with nearly two decades of experience helping organizations strengthen communication, reduce conflict and build emotionally intelligent leaders. With a background in psychotherapy and behavioral science, Taryn bridges the gap between psychology and business — guiding companies to create workplaces where people feel respected, valued and protected.
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Contains 1 Component(s) Includes a Live Web Event on 06/17/2026 at 2:00 PM (CDT)
In this webinar, attendees will learn how to design and maintain a document management strategy that improves usability, reduces risk and supports firm growth.
A document management system should do more than store files. It should support efficiency, consistency, collaboration, compliance and scalability across the firm. Yet many law firms struggle with disorganized folder structures, inconsistent naming conventions, duplicate documents, poor email management and underutilized system capabilities.
In this webinar, attendees will learn how to design and maintain a document management strategy that improves usability, reduces risk and supports firm growth. The webinar will explore best practices for matter organization, folder structures, document naming conventions, retention considerations, internal document storage and workflow integrations. The session will also discuss how firms can leverage automation and AI-enabled tools within their existing systems to improve organization, searchability and operational efficiency without overcomplicating processes.
Whether your firm is implementing a new DMS or trying to bring order to an existing one, this webinar will provide actionable strategies legal administrators can immediately apply.Learning Objectives:
- Identify best practices for structuring and organizing law firm documents using consistent folder structures, matter setups, naming conventions and document types.
- Evaluate strategies for improving efficiency and reducing risk through document retention planning, email management and governance standards within a DMS.
- Explore automation, integrations and AI-enhanced workflows that can strengthen document organization, improve searchability and support long-term operational scalability.
This webinar is $50 for ALA members and $125 for non-members. Active CLMs may use the code 26CLM for a $5 discount.
A document management system should do more than store files. It should support efficiency, consistency, collaboration, compliance and scalability across the firm. Yet many law firms struggle with disorganized folder structures, inconsistent naming conventions, duplicate documents, poor email management and underutilized system capabilities.
In this webinar, attendees will learn how to design and maintain a document management strategy that improves usability, reduces risk and supports firm growth. The webinar will explore best practices for matter organization, folder structures, document naming conventions, retention considerations, internal document storage and workflow integrations. The session will also discuss how firms can leverage automation and AI-enabled tools within their existing systems to improve organization, searchability and operational efficiency without overcomplicating processes.
Whether your firm is implementing a new DMS or trying to bring order to an existing one, this webinar will provide actionable strategies legal administrators can immediately apply.Learning Objectives:
- Identify best practices for structuring and organizing law firm documents using consistent folder structures, matter setups, naming conventions and document types.
- Evaluate strategies for improving efficiency and reducing risk through document retention planning, email management and governance standards within a DMS.
- Explore automation, integrations and AI-enhanced workflows that can strengthen document organization, improve searchability and support long-term operational scalability.
This webinar is $50 for ALA members and $125 for non-members. Active CLMs may use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Information Technology.
CLM Functional Specialist Credit: 1 hour of Operations Management.
CLM Recertification Credit: 1 hour of Operations Management.
Melissa Hansel
LPM Certified
Outlook Advisory Group
Melissa Hansel is a legal operations expert with 18+ years of experience guiding teams to streamline operations, scale revenue, optimize client outcomes and build high performance. Hansel combines legal workflow and technical expertise with a passion for organizational development, communication, collaboration and innovation. She guides legal teams in improving processes, developing leaders, optimizing operations, and achieving long-term growth. As a speaker, she offers practical insights to empower legal professionals and drive success.
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Contains 2 Component(s), Includes Credits
Learn how to use journey mapping to intentionally design client experiences that deliver real results and build a discipline that aligns your organization around what truly matters to your clients.
Many firms are prioritizing client experience, yet they still struggle with engagement, retention and consistency.
In this session, Dr. Mary Ritz explores how journey mapping can be leveraged as a strategic discipline to strengthen client experience and organizational performance. You will learn how to use journey mapping to intentionally design client experiences that deliver real results and build a discipline that aligns your organization around what truly matters to your clients. You’ll leave being able to answer where in your client journey you are unintentionally losing engagement, how consistent your experience is across touchpoints and teams, and whether your processes are designed around the client or internal priorities.
Learning Objectives:
- Discover why journey mapping is essential to improving client experience and driving performance.
- Learn how to center employee experience and internal alignment to shape every client interaction.
- Leverage AI to enhance insights, personalization and operational effectiveness across the client journey.
This webinar is $50 for ALA members and $125 for nonmembers. Current CLMs may use the code 26CLM for a $5 discount.
Many firms are prioritizing client experience, yet they still struggle with engagement, retention and consistency.
In this session, Dr. Mary Ritz explores how journey mapping can be leveraged as a strategic discipline to strengthen client experience and organizational performance. You will learn how to use journey mapping to intentionally design client experiences that deliver real results and build a discipline that aligns your organization around what truly matters to your clients. You’ll leave being able to answer where in your client journey you are unintentionally losing engagement, how consistent your experience is across touchpoints and teams, and whether your processes are designed around the client or internal priorities.
Learning Objectives:
- Discover why journey mapping is essential to improving client experience and driving performance.
- Learn how to center employee experience and internal alignment to shape every client interaction.
- Leverage AI to enhance insights, personalization and operational effectiveness across the client journey.
This webinar is $50 for ALA members and $125 for nonmembers. Current CLMs may use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Organizational Development.
CLM Functional Specialist: 1 hour of Legal Industry/Business Management.
CLM Recertification Credit: 1 hour of Legal Industry/Business Management.
Dr. Mary Ritz
Founder and Owner
Almenta International
Dr. Mary Ritz is the Owner and Founder of Almenta International. She holds a PhD in Business focusing on Customer Centricity, an MBA with a concentration in International Business and an undergraduate degree in Marketing. An international facilitator, speaker and consultant with over 10 years’ experience from a diverse background, Dr. Ritz has had the privilege of working at an international level in North America and across Africa with small, medium and large organizations. She is a thought-provoking facilitator and consultant who uses innovative approaches that bring training and learning to life – thus successfully empowering people from the inside out.
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- Discover why journey mapping is essential to improving client experience and driving performance.
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Contains 2 Component(s), Includes Credits
Explore the hidden risks and operational pitfalls that arise when law firms delay technology updates.
Explore the hidden risks and operational pitfalls that arise when law firms delay technology updates. This ALA webinar dispels common misconceptions around “non-essential” upgrades and demonstrates how aging systems quietly increase security exposure, reduce productivity, and hinder AI and cloud readiness. Attendees will learn how to identify overlooked modernization opportunities and implement practical improvements that drive measurable impact.
Learning Objectives:
Identify common misconceptions that stall necessary technology upgrades in law firms
- Recognize operational and security risks introduced by aging systems
- Understand modernization strategies using Microsoft 365, cloud services and managed solutions
- Evaluate ROI and cost benefit models to strengthen leadership approval
- Communicate modernization needs effectively to attorneys and executive stakeholders
This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 26CLM for a $5 discount.
Explore the hidden risks and operational pitfalls that arise when law firms delay technology updates. This ALA webinar dispels common misconceptions around “non-essential” upgrades and demonstrates how aging systems quietly increase security exposure, reduce productivity, and hinder AI and cloud readiness. Attendees will learn how to identify overlooked modernization opportunities and implement practical improvements that drive measurable impact.
Learning Objectives:
Identify common misconceptions that stall necessary technology upgrades in law firms
- Recognize operational and security risks introduced by aging systems
- Understand modernization strategies using Microsoft 365, cloud services and managed solutions
- Evaluate ROI and cost benefit models to strengthen leadership approval
- Communicate modernization needs effectively to attorneys and executive stakeholders
This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Information Technology
CLM Functional Specialist Credit: 1 hour of Operations Management
CLM Recertification Credit: 1 hour of Operations Management
Sulabh Upadhyaya
Management Consultant
Kraft Kennedy
Sulabh Upadhyaya is an experienced Management Consultant with nearly twenty years in legal technology. Since joining Kraft Kennedy in 2008, he has advised law firms on operational and technology challenges, drawing on deep expertise in IT leadership and project management. Known for building strong client relationships, Sulabh delivers practical, actionable guidance that helps clients achieve successful outcomes. He is also a frequent speaker at ILTA and ALA events.
Charles Ottenweller
Chief Information Officer and management consultant
Kraft Kennedy
Charles Ottenweller is a legal-tech industry leader with more than 20 years of experience as a Chief Information Officer and management consultant, including 25 years with Kraft Kennedy advising law firms on information technology planning. He specializes in simplifying complex technology decisions by linking recommendations to each firm’s strategy, practices, concerns, and culture, and tailoring guidance to the organization’s current stage of evolution.
Charles has led and advised on firmwide initiatives spanning IT strategy and governance, service delivery models, security and risk, infrastructure modernization, and emerging technologies including AI. He is currently engaged in a multi-year assignment as Interim CIO of Cole Schotz, a leading 200-attorney ALAS member firm.
Known for his practical, plain-language approach and broad industry perspective on AI, evolving security requirements, and the future direction of IT in the legal sector, Charles has extensive speaking and professional engagement experience with ILTA, ALA, DRI, and other industry organizations. In his free time, he enjoys bicycling and traveling with his family.
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Contains 2 Component(s), Includes Credits
Law firm business professionals will learn to recognize where and why billable hours disappear, understand the psychological root causes that no software or mandate can fix, and walk away with practical tools.
Law firms lose an estimated 15-30% of daily billable revenue — not to bad clients or inefficient processes, but to time that was worked and never captured, or captured and quietly slashed before anyone saw it. This session equips law firm business professionals with the vocabulary, frameworks and practical tools to identify, quantify and address the hidden revenue problem at their firm. Attendees will leave with concrete language and low-cost actions they can implement immediately without requiring attorney buy-in, software changes or budget approval. This session is specifically designed for the business-side professionals who see the financial output of billing behavior. No legal background is required to use any of the frameworks or tools shared.
LEARNING OBJECTIVES
Upon completion of this session, participants will be able to:
1. Quantify the financial impact of hidden billable-time loss at their firm - including realization-rate erosion, write-offs, and revenue leakage - and articulate a clear business case for addressing it at the firm-leadership level.
2. Identify and name the four specific billing behaviors that drive daily revenue loss - forgotten time, underbilling, rounding errors, and “confusion cutting” - and recognize the symptoms of each within their firm’s existing billing data.
3. Explain why standard firm solutions consistently fail to resolve billing problems (including billing software, automated reminders, and firm mandates) and articulate the three core psychological obstacles that drive attorney underbilling behaviors.
4. Apply the 4-Part ATVR Billing Blueprint and the Billing Bookends Method to evaluate billing narratives at their firm, distinguish defensible entries from at-risk entries, and coach attorneys through the most common entry pitfalls.
5. Implement five concrete, zero-cost actions starting the next business day - requiring no attorney buy-in, software changes, or budget approval — to begin shifting billing behavior and culture across their firm.
6. Use billing-positive language and leadership framing to replace shame- and compliance-based messaging with skill-building and client-service vocabulary, supporting sustained culture change across finance, operations, HR, and legal operations functions.This webinar is $50 for ALA members and $125 for nonmembers. Current CLMs may use the code 26CLM for a $5 discount.
Law firms lose an estimated 15-30% of daily billable revenue — not to bad clients or inefficient processes, but to time that was worked and never captured, or captured and quietly slashed before anyone saw it. This session equips law firm business professionals with the vocabulary, frameworks and practical tools to identify, quantify and address the hidden revenue problem at their firm. Attendees will leave with concrete language and low-cost actions they can implement immediately without requiring attorney buy-in, software changes or budget approval. This session is specifically designed for the business-side professionals who see the financial output of billing behavior. No legal background is required to use any of the frameworks or tools shared.
LEARNING OBJECTIVES
Upon completion of this session, participants will be able to:
1. Quantify the financial impact of hidden billable-time loss at their firm - including realization-rate erosion, write-offs, and revenue leakage - and articulate a clear business case for addressing it at the firm-leadership level.
2. Identify and name the four specific billing behaviors that drive daily revenue loss - forgotten time, underbilling, rounding errors, and “confusion cutting” - and recognize the symptoms of each within their firm’s existing billing data.
3. Explain why standard firm solutions consistently fail to resolve billing problems (including billing software, automated reminders, and firm mandates) and articulate the three core psychological obstacles that drive attorney underbilling behaviors.
4. Apply the 4-Part ATVR Billing Blueprint and the Billing Bookends Method to evaluate billing narratives at their firm, distinguish defensible entries from at-risk entries, and coach attorneys through the most common entry pitfalls.
5. Implement five concrete, zero-cost actions starting the next business day - requiring no attorney buy-in, software changes, or budget approval — to begin shifting billing behavior and culture across their firm.
6. Use billing-positive language and leadership framing to replace shame- and compliance-based messaging with skill-building and client-service vocabulary, supporting sustained culture change across finance, operations, HR, and legal operations functions.This webinar is $50 for ALA members and $125 for nonmembers. Current CLMs may use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Organizational Development.
CLM Functional Specialist Credit: 1 hour of Financial Management.
CLM Recertification Credit: 1 hour of Financial Management.
Molly Kremer
The Billing Coach
Molly Kremer, Esq. - The Billing Coach - is a former BigLaw civil defense litigator with more than 16 years of billing experience. She brings deep, firsthand knowledge of the billing and timekeeping challenges attorneys face at every level of practice, and partners with law firm leadership to solve those challenges at the operational, financial, and cultural level.
During her legal career, Molly personally experienced the full spectrum of billing pitfalls common among litigators: delayed time entry, habitual underbilling, uncertainty about what qualifies as billable work, and the resulting cycle of overwork and burnout. These experiences became the foundation of her specialized expertise in attorney billing practices and contemporaneous timekeeping. In 2021, she obtained her life coaching certification and began developing proprietary billing frameworks and methodologies designed to address both the practical and psychological barriers attorneys face around time tracking and billing.
Molly’s proprietary methodologies include her 4-Part ATVR Billing Narrative Framework and time capture techniques such as her Billing Models, The Anchoring Advantage Approach, Billing Bookends, Cringe and Count It, and It Took What It Took - each developed to help attorneys retrain their approach to time tracking at both the behavioral and mindset level.
While her frameworks are designed for attorneys, Molly’s client engagements are most often built in partnership with the business professionals who see the downstream consequences of billing behavior every day. She has worked with CFOs and Directors of Finance on realization-rate improvement, revenue recapture, and write-off reduction; with COOs and Operations Managers on contemporaneous timekeeping workflows and billing-cycle efficiency; with HR Directors on billing-culture change, attorney wellbeing, and the overwork patterns that drive attrition; and with legal operations professionals on firmwide training implementation, compliance reporting, and measurable ROI for firm leadership. Her programs equip these stakeholders with both the data framework and the shared vocabulary needed to lead billing conversations without being lawyers themselves.
To date, Molly has trained and coached thousands of attorneys across law firms of all sizes, from AmLaw 100 firms to boutique practices. Her workshops, group training programs, and one-on-one coaching engagements have been delivered to dozens of law firms nationally and internationally. Her work focuses on helping legal professionals improve billing narratives, capture lost billable time, and develop sustainable contemporaneous timekeeping habits that reduce overwork and increase billable hours and firm revenue.
Molly’s approach uniquely combines her extensive litigation background with evidence-based coaching methodologies, positioning her as one of the few subject-matter experts working at the intersection of legal billing practices and behavioral change. She is a frequent speaker and educator on topics including contemporaneous timekeeping, billing narrative enhancement, billing capture strategies, the psychology behind billing, and eliminating the overwork cycle caused by inefficient billing habits.
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Contains 2 Component(s), Includes Credits
This webinar will explore the tactical and strategic aspects of a workplace investigation. We will explore how to create a safe environment and build trust with interviewees.
Workplace investigations are often challenging to navigate. This webinar will explore the tactical and strategic aspects of an investigation. We will explore how to create a safe environment and build trust with interviewees. In the worst situations, it is possible to establish better work environments and cultures. We’ll touch on the different aspects of an investigation like the investigation lineup and timing (who to include and when), legal considerations for the investigation and reporting options (pros and cons). Attendees will leave with an unwavering commitment to finding the truth and guiding with courage, care and expertise that they could bring to a future investigation.
Learning Objectives:
- Describe the investigation lineup, timing and legal considerations
- Create connection and a safe space for interviewees
- Collect materials and document appropriately
- Create a bank of best practice interview questions
This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 25CLM for a $5 discount before December 31, 2025, and after January 1st use the code 26CLM.
Workplace investigations are often challenging to navigate. This webinar will explore the tactical and strategic aspects of an investigation. We will explore how to create a safe environment and build trust with interviewees. In the worst situations, it is possible to establish better work environments and cultures. We’ll touch on the different aspects of an investigation like the investigation lineup and timing (who to include and when), legal considerations for the investigation and reporting options (pros and cons). Attendees will leave with an unwavering commitment to finding the truth and guiding with courage, care and expertise that they could bring to a future investigation.
Learning Objectives:
- Describe the investigation lineup, timing and legal considerations
- Create connection and a safe space for interviewees
- Collect materials and document appropriately
- Create a bank of best practice interview questions
This webinar is $50 for ALA members and $125 for non-members. Current CLMs can use the code 25CLM for a $5 discount before December 31, 2025, and after January 1st use the code 26CLM.
CLM Application Credit: 1.00 hour(s) in Organizational Development.
CLM Functional Specialist Credit: 1.00 hour(s) in Human Resources.
CLM Recertification Credit: 1.00 hour(s) in Human Resources.
Melissa Tipton
Chief Experience Officer
Compass
Melissa Tipton is a visionary in rethinking the employee experience as the Chief Experience Officer at Compass. Having worked across multiple industries including hospitality, healthcare, technology and education, Tipton partners with clients to capture their culture, mission and values to drive organizational performance. Her ability to connect quickly with people allows her the unique perspective of understanding how to build and retain high performing teams in a growing remote work environment. With an exceptional record in increasing engagement to training and equipping future leaders with the skills they need to lead successful teams, Tipton understands the importance of developing people and investing in their growth.
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Contains 2 Component(s), Includes Credits
Attendees will calculate how much billable time their firm is leaving on the table each month. Then, they'll learn exactly how to reclaim it, without adding hours, headcount or tech.
Every law firm leaks time, but the real cost isn’t chaos; it’s friction: the slow handoff, the double-check, the overworked draft. This webinar introduces the Preventable Revenue Gap — the performance drain hiding inside “normal” work. Through live polling and a hands-on firm revenue audit, attendees will calculate how much billable time their firm is leaving on the table each month. Then, they'll learn exactly how to reclaim it, without adding hours, headcount or tech. Discover psychology-based micro-strategies to reduce drag across three domains — leadership habits, business development follow-through and daily focus — with a takeaway tool to activate firm-wide conversations. Built for offices of every size, the webinar delivers practical, ready-to-use strategies that administrators and decision-makers alike can apply the moment they return.
Learning Objectives:
- Quantify preventable revenue loss using a simple audit that reveals the daily cost of performance drag.
- Differentiate between cognitive, structural and over-delivery friction and how each reduces capacity.
- Apply micro-strategies to boost focus, business development and leadership clarity.
This webinar is $50 for ALA members and $125 for nonmembers. Current CLMs may use the code 26CLM for a $5 discount.
Every law firm leaks time, but the real cost isn’t chaos; it’s friction: the slow handoff, the double-check, the overworked draft. This webinar introduces the Preventable Revenue Gap — the performance drain hiding inside “normal” work. Through live polling and a hands-on firm revenue audit, attendees will calculate how much billable time their firm is leaving on the table each month. Then, they'll learn exactly how to reclaim it, without adding hours, headcount or tech. Discover psychology-based micro-strategies to reduce drag across three domains — leadership habits, business development follow-through and daily focus — with a takeaway tool to activate firm-wide conversations. Built for offices of every size, the webinar delivers practical, ready-to-use strategies that administrators and decision-makers alike can apply the moment they return.
Learning Objectives:
- Quantify preventable revenue loss using a simple audit that reveals the daily cost of performance drag.
- Differentiate between cognitive, structural and over-delivery friction and how each reduces capacity.
- Apply micro-strategies to boost focus, business development and leadership clarity.
This webinar is $50 for ALA members and $125 for nonmembers. Current CLMs may use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Organizational Development
CLM Functional Specialist Credit: 1 hour of Financial Management
CLM Recertification Credit: 1 hour of Financial Management
Nancy Morris, MSc
nancymorris.com
Nancy Morris, MSc (Applied Psychology), is a Certified Business Psychologist (ABP/UK) and a leading voice in performance psychology for the legal profession. She is the creator of MeQ™ Self-Intelligence — a practical framework for building self-awareness, mental wellbeing, and goal achievement at work. One of the first online educators to pioneer microlearning for professionals, Morris’ tools and trainings have reached over 4 million people worldwide. Her insights have been featured in major outlets including The Wall Street Journal, The New York Times, BBC, CBC, and CTV, and she remains a sought-after speaker for law firms, corporate teams, and professional associations.
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- Quantify preventable revenue loss using a simple audit that reveals the daily cost of performance drag.
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Contains 2 Component(s), Includes Credits
This webinar will both equip legal and IT leaders with a roadmap for preparing their environment for AI adoption and demonstrate how AI hype can be used as a catalyst for upgrading old systems, including identity, data governance, security, and collaboration platforms.
AI promises transformative efficiency—but only if a firm’s underlying systems are ready. This webinar explores how to use AI momentum as a strategic lever to modernize outdated infrastructure. Attendees will learn which foundational elements must be updated before meaningful AI adoption is possible, and how to leverage AI enthusiasm to secure funding, build alignment, and accelerate overdue modernization initiatives.
Learning Objectives:
- Understand prerequisite infrastructure requirements for AI adoption in law firms
- Identify outdated systems in member firms that limit AI capabilities and introduce risk
- Use AI momentum to justify modernization budgets and prioritization
- Build a roadmap with updates to core business platforms
- Communicate modernization needs in business‑centered, attorney‑friendly language
This webinar is $50 for ALA members and $125 for non-members. Current CLMs may use the code 26CLM for a $5 discount.
AI promises transformative efficiency—but only if a firm’s underlying systems are ready. This webinar explores how to use AI momentum as a strategic lever to modernize outdated infrastructure. Attendees will learn which foundational elements must be updated before meaningful AI adoption is possible, and how to leverage AI enthusiasm to secure funding, build alignment, and accelerate overdue modernization initiatives.
Learning Objectives:
- Understand prerequisite infrastructure requirements for AI adoption in law firms
- Identify outdated systems in member firms that limit AI capabilities and introduce risk
- Use AI momentum to justify modernization budgets and prioritization
- Build a roadmap with updates to core business platforms
- Communicate modernization needs in business‑centered, attorney‑friendly language
This webinar is $50 for ALA members and $125 for non-members. Current CLMs may use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Information Technology
CLM Functional Specialist Credit: 1 hour of Operations Management
CLM Recertification: 1 hour of Operations Management
Chris Owens
Chief Technology Officer
Kraft Kennedy
Chris Owens is the Chief Technology Officer for Kraft & Kennedy, Inc. Based in Houston, TX, Chris has over 20 years of consulting and technology management experience designing technical systems and leading initiatives for Am Law 100 firms in areas including desktop design and management, cloud adoption, data center transformation, disaster recovery and business continuity planning and implementation, email messaging design and migration, document management system deployment and hybrid\thin-client architecture.
As former the Practice Group Leader of the Enterprise Client Systems Practice, Chris led a team of consultants to offer desktop deployment strategies, virtual desktop infrastructure design, application virtualization scenarios, and remote access planning. In addition, Chris continues to lead discussions at numerous industry events and has presented at several ILTACON conferences, on topics ranging from data center consolidation and server virtualization to virtual desktop infrastructure and application virtualization.
Before joining Kraft Kennedy, Chris worked on Compaq Computer Corporation’s Network Technology Development Team. Chris is a graduate of the University of Texas and holds several vendor certifications, including Microsoft, Citrix CCA and NetScaler, VMware VCP, iManage CSA, and Open Text CHP.
Charles Ottenweller
Chief Information Officer and management consultant
Kraft Kennedy
Charles Ottenweller is a legal-tech industry leader with more than 20 years of experience as a Chief Information Officer and management consultant, including 25 years with Kraft Kennedy advising law firms on information technology planning. He specializes in simplifying complex technology decisions by linking recommendations to each firm’s strategy, practices, concerns, and culture, and tailoring guidance to the organization’s current stage of evolution.
Charles has led and advised on firmwide initiatives spanning IT strategy and governance, service delivery models, security and risk, infrastructure modernization, and emerging technologies including AI. He is currently engaged in a multi-year assignment as Interim CIO of Cole Schotz, a leading 200-attorney ALAS member firm.
Known for his practical, plain-language approach and broad industry perspective on AI, evolving security requirements, and the future direction of IT in the legal sector, Charles has extensive speaking and professional engagement experience with ILTA, ALA, DRI, and other industry organizations. In his free time, he enjoys bicycling and traveling with his family.
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Contains 2 Component(s), Includes Credits
Drawing from proven strategies used by U.S. Army leaders and international executives, you'll learn practical tools to manage overwhelm, enhance communication under pressure, and maintain peak performance when it matters most. Whether you're navigating back-to-back crises or managing multiple stakeholders, this session will give you actionable frameworks to reclaim control and lead with confidence.
Legal administrators juggle competing priorities, high-pressure deadlines, and the constant challenge of supporting demanding attorneys and clients. This interactive workshop equips you with military-tested resilience protocols and executive-level emotional intelligence techniques to help you stay calm, organized, and effective—even in the most stressful environments.
Drawing from proven strategies used by U.S. Army leaders and international executives, you'll learn practical tools to manage overwhelm, enhance communication under pressure, and maintain peak performance when it matters most. Whether you're navigating back-to-back crises or managing multiple stakeholders, this session will give you actionable frameworks to reclaim control and lead with confidence.
This is a hands-on, results-oriented session designed specifically for legal operations professionals who need real solutions—not theory.
Learning Objectives:
- Identify and categorize at least three common sources of stress in your daily legal administration responsibilities and analyze how these stressors impact your decision-making and productivity.
- Apply at least two resilience protocols to manage a high-pressure scenario involving competing priorities, demonstrating improved composure and communication with attorneys and clients.
- Evaluate your current stress management strategies and create a personalized action plan incorporating emotional intelligence techniques to maintain effectiveness in demanding work environments.
This webinar is $50 for ALA members and $125 for non-members. Current CLMs may use the code 26CLM for a $5 discount.
Legal administrators juggle competing priorities, high-pressure deadlines, and the constant challenge of supporting demanding attorneys and clients. This interactive workshop equips you with military-tested resilience protocols and executive-level emotional intelligence techniques to help you stay calm, organized, and effective—even in the most stressful environments.
Drawing from proven strategies used by U.S. Army leaders and international executives, you'll learn practical tools to manage overwhelm, enhance communication under pressure, and maintain peak performance when it matters most. Whether you're navigating back-to-back crises or managing multiple stakeholders, this session will give you actionable frameworks to reclaim control and lead with confidence.
This is a hands-on, results-oriented session designed specifically for legal operations professionals who need real solutions—not theory.
Learning Objectives:
- Identify and categorize at least three common sources of stress in your daily legal administration responsibilities and analyze how these stressors impact your decision-making and productivity.
- Apply at least two resilience protocols to manage a high-pressure scenario involving competing priorities, demonstrating improved composure and communication with attorneys and clients.
- Evaluate your current stress management strategies and create a personalized action plan incorporating emotional intelligence techniques to maintain effectiveness in demanding work environments.
This webinar is $50 for ALA members and $125 for non-members. Current CLMs may use the code 26CLM for a $5 discount.
CLM Application Credit: 1 hour of Self-Management
CLM Functional Specialist Credit: 1 hour of Human Resources Management
CLM Recertification Credit: 1 hour of Communications and Organizational Management
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