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  • Product not yet rated Contains 2 Component(s), Includes Credits Includes a Live Web Event on 03/20/2024 at 2:00 PM (CDT)

    In this interactive webinar, you’ll learn everything you need for you and your classmates to brainstorm a new compensation model that will meet everyone’s needs and save the firm.

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    Imagine you are sitting at your desk when the managing partner bursts into your office. He screams, “I overheard Julia, our rock star young partner, plotting to leave the firm with our most productive partners. I have to talk to the other partners, but I need you to figure out what it’s going to take to convince Julia and the others to stay. I’ll be back in an hour!” Once you peel yourself off the floor, who do you call? Your best and most discreet friends at ALA, of course. In this interactive webinar, you’ll learn everything you need for you and your classmates to brainstorm a new compensation model that will meet everyone’s needs and save the firm.

    Objectives

    • Identify the three critical elements of every successful law firm business model.
    • Explain the four primary failed and outdated models and their fatal flaws.
    • Discover the five elements of every law firm compensation system and why they matter.
    • Recognize the four metrics every modern firm should track and why.
    • Use this information to devise a new compensation model.

    Level: Essentials

    $39 for members and $99 for nonmembers

    Gary Allen, Esq.

    Founder and Head of Operations

    LeadLaw

    Gary G. Allen, Esq., is a Founder and Head of Operations at LeanLaw, a legal timekeeping, invoicing and reporting software company, as well as a partner at Givens Pursley LLP where he has practiced law for 30+ years.  He was only three years out of Stanford Law School when the firm he was working for imploded. It happened again three years later. He was left without a job. Those experiences created a passion in Allen to help law firms be better businesses, with efficient operations, streamlined financial management and a laser focus on profitability.

     

    CLM® Application Credit: 1 hour(s) of Organizational Development

    CLM® Application Credit for Functional Specialists: 1 hour(s) in the subject area of Legal Industry/ Business Management (LI) towards the additional hours required of some Functional Specialists to fulfill the CLM application.

    CLM® Recertification Credit: 1 hour(s) in the subject area of Legal Industry/ Business Management (LI)


  • Product not yet rated Contains 15 Component(s), Includes Credits Includes Multiple Live Events. The next is on 03/07/2024 at 12:00 PM (CST)

    The first of this two-course series will provide key human resources fundamentals for those workers touching the HR function without necessarily having an HR background. You’ll get tips and guidance towards building and maintaining an engaged workforce, helping to contribute to your organization’s strategic goals. Special attention will be paid to the federal employment -laws, from an HR rather than lawyer perspective. The objective of this course is to support the work you do in your role, and provide consultation on effective employment-related decision- making.

    The first of this two-course series will provide key human resources fundamentals for those workers touching the HR function without necessarily having an HR background. You’ll get tips and guidance towards building and maintaining an engaged workforce, helping to contribute to your organization’s strategic goals. Special attention will be paid to the federal employment -laws, from an HR rather than lawyer perspective. The objective of this course is to support the work you do in your role, and provide consultation on effective employment-related decision-making.  

    The following is an outline of the topics:

    • Week 1: Human Resources Overview — a big-picture look at what people serving some of all the HR function want to be aware of (Key areas: what is human resources; employee lifecycle; knowledge, skills, abilities to thrive in your role)
    • Week 2: Talent Acquisition and Planning — finding and securing rock star talent that fit your organization (Key areas: job analysis; recruiting in today’s environment; interviewing; onboarding)
    • Week 3: Engaging and Retaining Your Workforce — making and keeping your organization as a great place to work (Key areas: employee satisfaction; employee engagement; retention tips)
    • Week 4: Performance Management — from coaching to termination (Key areas: performance management; disciplinary process; employee relations; labor relations)
    • Week 5: What Do Employees Need from You — designing your role and approach to serve employee needs (Key areas: core competencies; employee development)
    • Week 6: Employment Laws (Federal) Part One — key laws that drive the employment experience (Key areas: select federal laws review; course review)

    The live Zoom lessons will be held on Thursdays from 12-1 p.m. Central Time. These lessons will also be recorded for on-demand access.

    Audience Level

    Intermediate

    Completing both HR 1 and HR 2 courses gives you access to the Legal Management HR Specialist Certificate Program

    CLM Credits

    Meet minimum course requirements and earn the following credit towards your CLM application or recertification.

    • Application: 6 hours of credit in Organizational Development
    • Functional Specialist Credit: 6 hours of credit in Human Resources Management
    • Recertification: 6 hours of credit in Human Resources Management

    Continuing Education Credits

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    Society for Human Resource Management (SHRM)
    The Association of Legal Administrators is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program has been approved for 6 PDCs. Knowledge Domains: HR Expertise; Critical Evaluation

    SHRM: 22-A4GUY 

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    HR Certification Institute (HRCI)
    The HR 1 Course has been pre-approved for 6 hours of recertification credits toward PHR and SPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

    HRCI: 580665

    Functional Areas: Employee Relations and Risk Management; Talent Planning and Acquisition; Business Management

    Course Requirements

    Each course has a start and end date. To receive the course completion certificate and CLM, SHRM and HRCI credits, all weekly assignments must be completed and quizzes passed with a score of 70% or higher by the last day of the course.

    John Newton, SHRM-SCP, SPHR

    John Newton and Associates

    John Newton, SHRM-SCP, SPHR, is a Human Resources and Learning and Development professional. He is a coach, consultant, trainer, teacher and public speaker who specializes in helping people and organizations reach their ultimate potential. His company, John Newton and Associates (JNA), provides people-development services in higher education, government, non-profit and for-profit organizations within a diverse variety of industries. Newton’s philosophy is “Kindness is the bottom line.” Be kind to your employees and they will remain engaged and motivated — employees who know they matter will be more productive, positively impacting your company’s bottom line. Be kind to your customers and they will come back for more — customer loyalty builds business and your bottom line. He has been an instructor for DePaul University and Northern Illinois University for nearly 20 years. 

  • Product not yet rated Contains 2 Component(s), Includes Credits Includes a Live Web Event on 03/06/2024 at 2:00 PM (CST)

    This webinar will explore the use of artificial intelligence (AI) by law firms and legal organizations from the vantage point of various legal administration roles.

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    This webinar will explore the use of artificial intelligence (AI) by law firms and legal organizations from the vantage point of various legal administration roles. The webinar will approach the use of AI from a risk management standpoint, using real world examples and various law firm administrative roles/responsibilities to illustrate the opportunities and dangers of AI in the greater context of legal ethics. We’ll also discuss best practices, legal ethics and common pitfalls. Participants will be equipped with the knowledge and tools needed to explore thoughtfully and ethically integrating AI into their law firms and practices, enhancing their firm’s capabilities while adhering to their legal, professional and ethical standards.

    Level: Essentials

    $39 for members and $99 for nonmembers

    Jeffery Cunningham

    Associate

    McAngus Goudelock & Courie

    Jeff Cunningham is an outside General Counsel to solo and midsized law firms for McAngus Goudelock & Courie. For over a decade, Cunningham has defended industry professionals in a wide range of professional liability, ethics and professional disciplinary matters. With an emphasis on simple systems of risk management, he brings a holistic approach of protecting his clients before problems occur. A graduate of The Citadel, he went on to Fordham Law where he was an Associate Editor of the Fordham Journal of Corporate & Financial Law and earned the Archibald R. Murray Public Service Award magna cum laude for pro bono work. He also gained valuable early litigation experience as a legal intern with the Queens District Attorney’s Office and the US Attorney’s Office Southern District of New York Criminal Division.

     

    CLM®Application Credit: 1 hour(s) of Information Technology

    CLM® Application Creditfor Functional Specialists: 1 hour(s) in the subject area of Operations Management  (OM) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    CLM® Recertification Credit: 1 hour(s) in the subject area of Operations Management  (OM) 


  • Contains 2 Component(s)

    You have taken a pivotal step by choosing to pursue the CLM exam. The first step in attaining your CLM designation is the application process for the exam. We aim to assist you in this crucial first task, ensuring you understand the skills and educational requirements necessary to complete the form with confidence.

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    You have taken a pivotal step by choosing to pursue the CLM exam. The first step in attaining your CLM designation is the application process for the exam. We aim to assist you in this crucial first task, ensuring you understand the skills and educational requirements necessary to complete the form with confidence. 

     

    Objectives

    • Gain an understanding of the employment and experience criteria needed
    • Familiarize yourself with the 10-15 hours of qualifying coursework required
    • Identify where you can find courses that qualify
    • Complete the application and educational worksheet to success!

    Level: Essentials

    Cost: Free

    Domicka L. Max, CLM

    Firm Administrator

    Robinson & McElwee PLLC

    Domicka Max, CLM is the Firm Administrator at Robinson & McElwee PLLC in Charleston, WV.  She has over 20 years of experience in law firm management. Domicka is currently the Chair of ALA’s Certification Committee, and Immediate Past President of the Cyber Chapter.

    Terri Oppelt, CLM, SPHR, SHRM-SCP

    Director of Operations

    Johnson Shapiro Slewett & Kole LLP

    Terri Oppelt, CLM, SPHR, SHRM-SCP, is a Director of Operations at Johnson Shapiro Slewett & Kole LLP in Los Angeles, CA. Terri has more than 30 years of managing and leading both small boutique firms to large national firms. She has been a speaker for various ALA webinars and over the years has volunteered for several ALA committees. Terri is a Past President of the Greater Los Angeles Chapter and currently a member of the ALA Certification Committee.  

  • Product not yet rated Contains 2 Component(s), Includes Credits

    In this webinar, we’ll walk through a step-by-step process to create a business plan and execute it to monetize your skills and knowledge in the legal profession.

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    There’s never been a better time to take your valuable knowledge and leverage it into a brand new business or an additional revenue stream. Whether you want to help educate your professional peers and clients — or work with solution providers to help them advance their products — there’s a wealth of opportunities for legal professionals to do so. In this webinar, we’ll walk through a step-by-step process to create a business plan and execute it to monetize your skills and knowledge in the legal profession.

    Objectives:      

    ·      Identify the opportunities available to legal professionals as educators and influencers.

    ·      Evaluate your own purpose and path toward leveraging your skills and knowledge for PR and paid media opportunities.

    ·      Recognize the importance of differentiating your personal brand.

    ·      Discover revenue opportunities related to content, education and partnerships.

     

    Level: Essentials

    $39 for members and $99 for nonmembers

    Gaynor Meilke, MS, CBC, CTC, CTRSP-E,

    Business Strategist

    Charisma Ink

    Gaynor Meilke, MS, CBC, CTC, CTRSP-E, is the owner of the influencer marketing and PR agency Charisma Ink, where she serves as a business strategist and certified business and transformational coach. She is a speaker, educator, ghostwriter and the author of multiple books, including Avoiding App-athy: Your Step-by-Step Guide to Winning More Sales and Customer Advocates in the Accounting Channel, The Bank Your Brain Blueprint™, and The Market Ownership Method

    CLM®Application Credit: 1 hour(s) of Organizational Development 

    CLM® Application Credit for Functional Specialists: 1 hour(s) in the subject area of Legal Industry/ Business Management (LI) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    CLM® Recertification Credit: 1 hour(s) in the subject area of Legal Industry/ Business Management (LI) 

     

  • Contains 2 Component(s), Includes Credits

    This session aims to help participants understand the importance of feedback, how to give it and why it’s a tool for employee engagement.

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    The importance of feedback in the workplace can’t be understated. Giving effective feedback is a vital part of communication, so failing to foster a culture that encourages honest feedback can impede your firm’s success. Enhancing your feedback skills will result in your team being more motivated and therefore more productive. This session aims to help participants understand the importance of feedback, how to give it and why it’s a tool for employee engagement.


    Objectives:      

    ·      Summarize the importance of feedback.

    ·      Evaluate the different types of feedback and how to use them.

    ·      Present feedback in a way that it is “heard”.

    ·      Describe the motivational value of effective feedback.

     

     

    Level: Essentials

    $39 for members and $99 for nonmembers

    Dr. Sharon Meit Abrahams, EdD

    Dr. Sharon Meit Abrahams is an international legal talent development expert and lawyer coach with 30 years of experience helping lawyers and law firms improve their internal communications and productivity which leads to higher profitability. She is an accomplished book and article writer who has conducted more than 300 seminars in the legal industry at firms, conferences, and universities. Dr. Abrahams has experience in all aspects of professional development, business development techniques, communication skills, and management/leadership development training.

    CLM Credits: 

    CLM® Application Credit: - Application Management Category: 1 hour(s) of Communication Skills 

    CLM® Recertification Credit: 1 hour(s) in the subject area of Communications & Organizational Management (CM)  

    *CM sessions DO NOT qualify for CLM Application Credit for the Functional Specialist 

    SHRM: 1.0 PDC 

    HRCI: Pending 

     

  • Contains 2 Component(s), Includes Credits

    From cash flow to key performance indicators, this webinar provides a step-by-step process to help you take control of your legal firm cash flow so you can crush your goals and sleep better at night.

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    Whether you are just starting out, or your legal firm is more established, the need for solid financial management never ceases. From cash flow to key performance indicators, this webinar provides a step-by-step process to help you take control of your legal firm cash flow so you can crush your goals and sleep better at night. You’ll get a high-level overview at five strategies your legal firm needs to have a solid financial foundation, one that will allow you to take care of your clients with the confidence of knowing your firm is on solid ground for future success.

    Objectives:      

    ·       Interpret good financial data to make sound decisions

    ·       Analyze your specific legal firm KPIs or key performance indicators.

    ·       Implement processes to exercise control over your cash flow.

    ·       Build efficient and effective accounting systems in place.

    ·       Identify specialized accounting and financial management expertise available to you and your firm.

     

    Level: Essentials

    $39 for members and $99 for nonmembers

    Elizabeth Manso

    Founder

    Brigade

    Elizabeth D. Manso, CPA, founded Brigade in 2008 to empower entrepreneurs and business owners with the insights and knowledge they need to crush their goals and achieve extraordinary success. A licensed CPA with over 15 years of experience as a public accountant, she has an extensive background  helping business leaders in real estate, health care, legal, consulting, dry cleaning and not-for-profit organizations transform their businesses with insightful financial reporting, accounting and controllership services. Manso attended Florida Atlantic University earning a Bachelor of Science in accounting and a Master of Business Administration degree.

    CLM Credits:

    CLM® Application Credit: 1 hour(s) of Organizational Development

    CLM® Application Credit for Functional Specialists: 1 hour(s) in the subject area of Financial Management (FM) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    CLM® Recertification Credit: 1 hour(s) in the subject area of Financial Management  (FM) 

    SHRM: 1.0 PDC

    HRCI: Pending

    *Please contact certification@alanet.org for information regarding continuing education credit. 

  • Product not yet rated Contains 2 Component(s), Includes Credits

    In today’s rapidly evolving legal landscape, embracing diversity, equity and inclusion (DEI) is not only a moral imperative but also a strategic advantage. This webinar will explore the crucial role of legal professionals in integrating DEI principles into every facet of employment — from recruitment and retention to advancement ― for both attorneys and non-attorney staff. Gain actionable insights and best practices that will empower you as a legal professional to champion inclusion and belonging at every stage of the employment journey, ultimately contributing to a more diverse, equitable and inclusive legal profession. Don't miss this opportunity to be at the forefront of transformative change within your firm.

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    Let’s be honest: Isn’t most legal lingo boring? You know, “The party of the first part doth comprehend...”. Now it’s true that legal documents and information must be concise, but does that have to mean dull?

    Not necessarily. There are ways to make any law office’s materials — articles, newsletters, case studies, web content and much more — far more interesting, while still meeting legal requirements. See some before and after examples of content creation and learn more about what to institute at your firm to generate “factual but fascinating” materials.

    Objectives:      

    ·       Define your role within the legal content creation process.

    ·       Describe the importance of tailoring legal content to suit the needs and expectations of different audiences.

    ·       Demonstrate how to conduct a review and approval procedure for legal content.

    ·       Apply the knowledge of approval processes to ensure compliance with internal quality standards.

    ·       Develop strategies to make legal materials more interesting while meeting legal requirements.

    ·       Recognize how to combine various techniques and insights to create compelling legal content that remains legally sound.

     

    Level: Essentials

    $29 for members and $79 for nonmembers

    Wendy Meyeroff

    Founder and President

    WM Communications

    Wendy J. Meyeroff, Founder and President of WM Communications, has been a creator of print and online materials for both business (B2B) and consumer (B2C) audiences and the presenter of in-person classes and webinars for almost 30 years. Besides writing for ALA’s Legal Management magazine, her collaborations — especially in health, tech and the ever-exploding senior market — include CBS, Sears, Merck, the NIH, Apple, Senior Wire News and Erickson Living. She is also creator of the short e-book on web design and content: Web 1.0.

    CLM® Application Credit: 1 hour(s) of Writing Skills

    CLM® Application Credit for Functional Specialists: N/A

    CLM® Recertification Credit: 1 hour(s) in the subject area of Communications & Organizational Management (CM)

    SHRM: 1.0 PDC

    HRCI: Pending

    *Please contact certification@alanet.org for information regarding continuing education credit. 


  • Product not yet rated Contains 2 Component(s), Includes Credits

    In today’s rapidly evolving legal landscape, embracing diversity, equity, inclusion and accessibility (DEIA) is not only a moral imperative but also a strategic advantage. This webinar will explore the crucial role of legal professionals in integrating DEIA principles into every facet of employment — from recruitment and retention to advancement ― for both attorneys and legal support staff. Gain actionable insights and best practices that will empower you as a legal professional to champion inclusion and belonging at every stage of the employment journey, ultimately contributing to a more diverse, equitable and inclusive legal profession. Don't miss this opportunity to be at the forefront of transformative change within your firm.

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    In today’s rapidly evolving legal landscape, embracing diversity, equity, inclusion and accessibility (DEIA) is not only a moral imperative but also a strategic advantage. This webinar will explore the crucial role of legal professionals in integrating DEIA principles into every facet of employment — from recruitment and retention to advancement ― for both attorneys and legal support staff. Gain actionable insights and best practices that will empower you as a legal professional to champion inclusion and belonging at every stage of the employment journey, ultimately contributing to a more diverse, equitable and inclusive legal profession. Don't miss this opportunity to be at the forefront of transformative change within your firm.

    Objectives:      

    • Define the key concepts of diversity, equity, inclusion and accessibility (DEIA) within the context of the legal profession.
    • Identify the current challenges and opportunities related to DEIA in law firms and legal departments.
    • Summarize the roles and responsibilities of legal administrators in advancing DEIA within their organizations.
    • Critically analyze the effectiveness of DEIA efforts within your organization and identify areas for improvement.

     

    Level: Essentials

    $29 for members and $79 for nonmembers

    Margee Fawley

    Chief Talent Officer

    Davis Graham & Stubbs LLP

    Margee Fawley, Chief Talent Officer, Davis Graham & Stubbs LLP, has more than 25 years of experience championing law firm attorney talent management strategies, especially as they relate to professional development and DEI initiatives. She works closely with her firm’s leadership to design and direct processes to maximize culture and collaboration. She ensures alignment of the firm’s commitment to being a leader fostering a more diverse, inclusive, and equitable profession and community. Her efforts have helped secure Davis Graham & Stubbs LLP national recognition for advancing gender parity.

    Julie Holunga

    Leadership Trainer and Coach

    Julie Holunga, MBA, PCC, develops professionals to amplify their influence and impact. The most sustainable and motivating program she offers is a multimonth program, including professional development programs to build skills and individual coaching to problem solve. Following the skill-building phase, she works with teams to instill the Trusted Voice Paradigm to develop collaborative patterns that deliver value. Through these programs, leaders get out of their own way, develop trusting relationships with key stakeholders, and have a positive impact on the organization’s bottom line. Her expertise lies within professional services, including law, accounting, and investment firms, with a specialization in the careers of female leaders. Check out her TEDx talk on the power of leadership language!

    CLM® Application Credit: 1 hour(s) of Organizational Development 

    CLM® Application Credit for Functional Specialists: 1 hour(s) in the subject area of Human Resources Management (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    CLM® Recertification Credit: 1 hour(s) in the subject area of Human Resources Management (HR) 

    HRCI: PENDING 

    SHRM: 1.0 PDC  

    *Please contact certification@alanet.org for information regarding continuing education credit. 


  • Product not yet rated Contains 1 Component(s), Includes Credits

    The second of this two-course series will provide additional human resources fundamentals for those workers touching the HR function without necessarily having an HR background. It will cover additional emphasis on more strategic HR initiatives. A guiding theme for this course will be helping the participant directly and, by extension, the employee group to deliver on strategic goals. We will pay special attention to the federal employment- laws as they guide the functional areas addressed in the course. The objective of this course is to support the work you do in your role, and build your knowledge of and confidence in making effective employment-related HR decisions. (No session scheduled for July 4, 2024 due to the holiday)

    The second of this two-course series will provide additional human resources fundamentals for those workers touching the HR function without necessarily having an HR background. It will cover additional emphasis on more strategic HR initiatives. A guiding theme for this course will be helping the participant directly and, by extension, the employee group to deliver on strategic goals. We will pay special attention to the federal employment- laws as they guide the functional areas addressed in the course. The objective of this course is to support the work you do in your role, and build your knowledge of and confidence in making effective employment-related HR decisions

    (No session scheduled for July 4, 2024 due to the holiday)

    The topics include:

    • Week One: Leadership — being a great leader and building leaders throughout your organization (Key areas: building your network; change management; leadership and motivation theories; strategic planning; succession planning)
    • Week Two: Compensation and Benefits — identify and implement a successful philosophy to your total rewards (Key areas: philosophy of compensation; benefits package for recruitment and retention)
    • Week Three: Risk and Rewards — what to plan for, build towards and mitigate within your organization (Key areas: risk management; technology considerations)
    • Week Four: Diversity, Equity, Inclusion, Belonging and Justice — be transformative in building your culture, with particular emphasis to DEI (Key areas: understanding terms; execution of initiatives; why it matters)
    • Week Five: Employment Laws (Federal) Two — key laws that drive the employment experience (Key areas: select federal laws review)
    • Week Six: Where to Go from Here — plotting your future from an HR perspective (Key areas: certification opportunities; course review)

    The live Zoom lessons will be held on Thursdays from 12-1 p.m. Central Time. These lessons will also be recorded for on-demand access.

    Audience Level

    Intermediate

    Completing both HR 1 and HR 2 courses gives you access to the Legal Management HR Specialist Certificate Program.

    CLM Credits

    Meet minimum course requirements and earn these credits toward your CLM application or recertification.

    • Application: 5 hours of credit in Organizational Development
    • Functional Specialist Credit: 5 hours of credit in Human Resources Management
    • Recertification: 5 hours of credit in HR Management and 1 hour of credit in Substance Abuse

    Continuing Education Credits

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    Society for Human Resource Management (SHRM) The Association of Legal Administrators is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program has been approved for 6 PDCs. Knowledge Domains: HR Expertise; Critical Evaluation; Relationship Management

    SHRM: 22-TQQNJ 

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    HR Certification Institute (HRCI) The HR 2 Course has been pre-approved for 6 hours of recertification credits toward PHR and SPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

    HRCI: 580667

    Functional Areas: Total Rewards; Talent Planning and Acquisition; Talent Development and Management

    Course Requirements

    Each course has a start and end date. To receive the course completion certificate and CLM, SHRM and HRCI credits, all weekly assignments must be completed and quizzes passed with a score of 70% or higher by the last day of the course.

    John Newton, SHRM-SCP, SPHR

    John Newton and Associates

    John Newton, SHRM-SCP, SPHR, is a Human Resources and Learning and Development professional. He is a coach, consultant, trainer, teacher and public speaker who specializes in helping people and organizations reach their ultimate potential. His company, John Newton and Associates (JNA), provides people-development services in higher education, government, non-profit and for-profit organizations within a diverse variety of industries. Newton’s philosophy is “Kindness is the bottom line.” Be kind to your employees and they will remain engaged and motivated — employees who know they matter will be more productive, positively impacting your company’s bottom line. Be kind to your customers and they will come back for more — customer loyalty builds business and your bottom line. He has been an instructor for DePaul University and Northern Illinois University for nearly 20 years.